Address: Unit 2, Mansfield Leisure Park, Park Ln, Nottingham Rd, Mansfield NG18 1BU, United Kingdom
Phone: +441623579791
Rating: 4.4
based on 333 reviews.
Service
Pros:
"Ebony was our waitress & she was great! The service was lovely took her time & was really polite & professional would highly recommend coming for food & drinks!"
"The service was brilliant specifically yasha she made sure to check on the table regularly and helped with any questions and made sure everything was top standards."
"The staff couldn't do enough to help and the food was absolutely amazing, nice and hot, no long waiting times during peak times and it was nearly full."
"Fantastic service from the girls at Bella Italia Mansfield."
"The staff are great. Quick and pleasant."
"Staff very welcoming and friendly. Food and service both excellent despite being busy."
"Service was great, very polite and friendly staff."
Cons:
"The service was honestly dreadful! It’s not even like it was busy, the place was dead!"
"Once we sat down it was almost 30 mins before someone asked us if we wanted a drink."
"Waited half an hour for our drinks and starter to be served after being asked multiple times by different people if they could take our orders."
"Poor ( very slow) service."
"Slow service spoiled everything, took 15 mins to be acknowledged and seated, then another 10 mins before food order then wait for food."
"Service was not there, they was only 8 tables in altogether yet had to ask to be served when we wanted more drinks and dessert."
"The service was realy slow not great at all."
Food Quality
Pros:
"The food was great and all bought to us quickly."
"Food was delicious and the ambience was lovely."
"The food is amazing."
"The food was very good for a restaurant chain, food came very quickly."
"Food was fantastic! Not the fastest delivery but it was obviously cooked fresh to order and worth waiting for."
"Food was delicious."
"Food was tasty, delicious and hot!"
Cons:
"The main food wasn't good. we ordered Pizza and the dough was dry up not nice at all."
"The food was okay, but we were surprised to find the pizzas very sparse in toppings compared to other visits."
"Meal not great grilled chicken and was very dry and hardly anything on plate."
"The bruschetta had one tiny soaked piece of ciabatta."
"For starters we ordered calamari, it was not great. Frozen fish and still cold."
"The carbonara my uncle had was watery and flavourless."
"The pollo pasta... just lacked flavor or seasoning."
Staff and Management
Pros:
"The manager asked about any allergies in our party as soon as we arrived."
"The staff are fantastic. My mum has a complicated allergy and the waitress, manager and chef were so helpful."
"Our wonderful waitress Georgia was amazing with our 3 year old grandson who was in a very difficult mood as we arrived, but Georgia's friendliness soon changed his mood into a happy one."
"The lady with the dark hair (I think is the manager) clearly runs a tight ship and understands the importance of making the customer happy."
"Visited this restaurant to celebrate my mothers birthday. Nothing was ever too much trouble and the staff were very kind and helpful."
"Jack, the head chef even came out to see us to confirm the allergy and made a special starter for her."
"The staff were wonderful, the food was of the highest quality and I cannot thank this great team enough for their wonderful care and service."
Cons:
"Do not order from Bella Italia Mac Shack!! Complete rip off !!"
"They tried to charge me for one of the starters separately and wouldn’t change the cost even though I showed the menu clearly doesn’t say you can’t have two starters."
"Afraid to say we won't be visiting again."
"Rather than apologising and agreeing, all staff inc the manager had a degrading manner."
"We recently visited Bella italia and was appalled by the response when I stated my food wasn’t very warm and went on to be ignored and not even acknowledged."
"After the way I was spoken to and dealt with I won’t be ordering from there again!"
"The waitress came over and informed us the hob was not working properly and was not reaching maximum heat so food would be delayed slightly."
Value and Pricing
Pros:
"Blue light discount means it’s even better value."
"Really great value for money with the set menu."
"We used our tesco boost points so it ended up great value."
"Value for money? Definitely!"
"We used two for one and ordered two pizzas and two soft drinks which came to £17.71 which when you consider the price you can’t really complain at all."
"Lovely food. Kids meals are really good value."
"The food was great we ordered from the set menu so the price was good too."
Cons:
"No wonder they give 40% off."
"Defiantly not worth the money and the waiting time. I don't recommend anyone going here and I will 100% not be going again."
"Plus they served me cheesecake with a pot of cream on a chopping board with paper on.......one big runny mess!"
"The service was slow (it wasn't busy either) and expensive for the portion sizes."
"The pollo funghi was bland, and every bite reminded you that the food was poorly seasoned, especially the pasta."
"The tropical pizza was nice but toppings were stingy."
"Initial impression prices rather £££ not ££, but every penny worthy, even when starters almost matching prices with mains."
Ambience and Atmosphere
Pros:
"Food was delicious and the ambience was lovely."
"The place is nice and is right next to the odeon cinema which is handy."
"It’s the atmosphere and vibe this place gives that gets us coming back time after time."
"The restaurant was pleasantly furbished and the staff friendly and polite."
"The restaurant was peaceful and has a unique vibe."
"The atmosphere was warm, the staff even more welcoming."
"Lovely relaxed atmosphere and perfect experience to catch up with family."
Cons:
"Been to cinema so booked a table as its next door, really enjoyed the experience. But felt push out to leave at 21 50 when our bill was put on the table."
"The atmosphere was loud since the restaurant was busy and it wasn't the biggest restaurant ever but it wasn't so excessively loud that you couldn't hear the person you go with."
"Overall, the atmosphere was horrible, so we didn’t say anything whilst we was there, we just wanted to eat and leave."
"And also there was a guy from just eat stood next to our table staring at us watching us eat was really uncomfortable."
"Arrived and they tried to sit us at a grotty table similar to a greasy spoon cafe."
"The outside seating area here is beside the carpark and you might think that's less than ideal but, it's warm today and it feels a bit like a busy street."
"The service was excruciatingly slow, we had another couple sitting next to us who walked out of the restaurant because everything was slow."