Listers Jaguar Solihull Reviews Summary

Customer Service

Pros:

• "Excellent service from start to finish."
• "The team at Listers were attentive and efficient from the outset."
• "Very friendly and personal service from Listers Jaguar Solihull."
• "From start to finish the customer service was excellent."
• "The service I received was exactly like my Jaguar - phenomenal."
• "Great communication from Gary."
• "Excellent. Plenty of communication before/during work, work carried out correctly and on time."

Cons:

• "Dropped car off at 8 o’clock for key fob not working... No contact till I phoned 2.15 was told will phone you back 3.15 nothing."
• "I phoned and spoke to Matt in sales... No call no confirmation and as a result no chance of a sale Matt."
• "Not good customer experience."
• "The customer service is unprofessional. We booked a test drive for I-pace, the sales person told us if you can't afford the car, then there is no point to have the test drive!!!"
• "Awful experience and completely blew away any chance of buying, went and bought a Lexus RX instead."
• "Would give a lower rating if I could."
• "Now a little under 3 years later I thought to give the dealership a 2nd chance. Not only was the same gentleman still there, but himself, as well as several other sales representatives actively ignored me."

Sales Experience

Pros:

• "Chris knew from asking a few pertinent questions what I was looking for, he kept in contact with me and ensured I was fully informed throughout the process."
• "Special Call out to Jack Brighton who answered my endless questions and kept me informed every step of the way."
• "I would like to recommend Jack Brighton as an exceptional salesman."
• "The level of service was excellent and the process enjoyable."
• "He made buying my first car special for us and just made us feel incredibly welcome to the business really."
• "Brett being an amazing guy helping us with every step of the way, will definitely recommend Lister Jaguar Solihull to anyone buying a new or used car!!!"
• "Particular thanks to Jack Hill for his pleasant and efficient support in acquiring our new vehicle."

Cons:

• "It never ceases to amaze me how bad car salesman are."
• "They also think that we love doing it."
• "I appreciate the current climate but MOT cancelled two days prior while I work nights."
• "They also said I had 12 month warranty from purchase with the manufacturers and as it's not direct with stratstone it isn't on the paperwork. NOW THEY ARE DENYING IT!"
• "Do not trust any salesman here! They told me the brake pads had just been replaced (meant to last 3 years) now it's been 3 months they need changing."
• "Sales person fell asleep in the car with us."
• "Have ordered and paid for a Car from listers and have been e-mailed 4 times in the past 10 days asking about collection arrangements but Neither Ryan nor Carl have the manners to reply."

Vehicle Delivery & Condition

Pros:

• "Delivered as promised a beautiful car which I'm over the moon with."
• "The car itself is truly fantastic, it was also very well presented on collection."
• "Although the car was used, it looked like it had just come out of the showroom."
• "Everything was completed within all agreed time scales, video health screen of my Jaguar was sent online to my iPad and very informative, price promises were adhered to and car was returned to me fully washed and valeted."
• "Car collected and returned having being cleaned inside and outside."
• "The experience of collecting my brand new Jaguar E-Pace was fantastic, Samantha Richardson was amazing."
• "What an amazing experience purchasing my first Jaguar F Pace R Sport AWD from Listers Solihull."