HOROLOGICA - Affordable clock repairs in Essex Reviews Summary
Category: Clock repair service
Address: Meade Cl, Billericay, CM11 1DF, United Kingdom
Phone: +441277658800
Rating: 5.0
based on 166 reviews.
Service Quality
Pros:
"Superb service from a genuine gentleman who knows his trade."
"I could not fault the service from start to finish."
"Fabulous rapid repair and return, extremely pleased, highly recommend."
"Gordon kept me informed along the way of what he was doing and costs involved."
"Very professional and efficient, constantly kept up to date through each stage of the repairs to our two clocks."
"Great communication, quoted a likely cost, but in the end the fault was, Gordon advised, simpler to repair than expected, so we were only charged for the work done."
"Really efficient, excellent communication."
Cons:
No cons mentioned in the reviews.
Expertise and Knowledge
Pros:
"Gordon is very knowledgeable and helpful, despite being very busy he went the extra mile and fast tracked a clock repair for my terminally ill father and made a great job, the clock is now working perfectly."
"Gordon is clearly very knowledgeable in his field and happy to share that knowledge."
"You’re aware immediately what a passion this is, Gordon’s knowledge is second to none."
"He's a nice chap and incredibly skilful."
"This guy really knows his clocks, absolutely first class."
"Gordon is highly knowledgeable, explains what he is going to do and keeps you regularly updated during the fix."
"He is a very friendly and knowledgeable man and knows everything there is to know about clocks."
Cons:
No cons mentioned in the reviews.
Customer Satisfaction
Pros:
"Would recommend without hesitation."
"I would highly recommend Gordon for his thoroughness and attention to detail."
"I would definitely recommend Horologica and would give 6 stars if I could!"
"A good an honest clock man like Gordon is a rarity these days."
"I highly recommend his services."
"We are VERY satisfied customers! Thank you so much!"
"I am happy to thoroughly recommend Horologica."
Cons:
No cons mentioned in the reviews.
Value for Money
Pros:
"I couldn’t recommend Gordon more highly for his knowledge, ability and his desire to do a perfect job for an extremely competitive price."
"The cost was very reasonable and he also cleaned it up beautifully without charging extra."
"Extremely reasonable cost."
"He charged me less than quoted for the barometer as there wasn't as much work to do than he originally anticipated."
"Had estimated from £50 but after looking at it turns out the battery had leaked and just needed a good clean up so only charged us £20."
"Gordon is a really nice pleasant guy to deal with, and final price came well below quote."
"The service was very efficient and reasonably priced."
Cons:
No cons mentioned in the reviews.
Responsiveness and Support
Pros:
"Contacted Gordon after finding Horologica on Google and was delighted by his positive attitude."
"Gordon was quick to reply to my messages and managed to fix it on the same day I dropped it off."
"I emailed and within an hour had a reply that was filled with plenty of information that I would be able to pass on to my customer."
"I submitted a question about an old clock of my parents' and got a response in a couple of hours."
"On the phone he talked me through reattaching it and getting the clock back on the wall and going again."
"Needed a bit of advice regarding a clock and Gordon came up with the goods within 24 hours."
"I sent Gordon an email explaining the problem with our clock, and he phoned and spent almost half an hour helping me fix it over the phone."
Cons:
No cons mentioned in the reviews.
Honesty and Transparency
Pros:
"Clearly a lovely guy with a desire to be helpful, not just make maximum profit."
"You can absolutely trust Gordon with your clock. He gives very clear, realistic assessments of what can be done - and patient explanations if needed."
"I have to say I have been thoroughly impressed, not only by his knowledge, and skills, but also with his honesty."
"Rather than accept my business for a repair to my barometer, Gordon advised me as to how the repair might be effected at a lower price than he would have charged."
"He wasn't pushy about what we 'should' do with the clock, instead he offered options and gave honest advice about the most authentic way to restore our skeleton clock."
"Generous with time should be your moniker."
"His timely service was excellent and Gordon is both knowledgable and professional service."