HOROLOGICA - Affordable clock repairs in Essex Reviews Summary

Category: Clock repair service

Address: Meade Cl, Billericay, CM11 1DF, United Kingdom

Phone: +441277658800

Rating: 5.0
based on 166 reviews.

Service Quality

Pros:

  • "Superb service from a genuine gentleman who knows his trade."
  • "I could not fault the service from start to finish."
  • "Fabulous rapid repair and return, extremely pleased, highly recommend."
  • "Gordon kept me informed along the way of what he was doing and costs involved."
  • "Very professional and efficient, constantly kept up to date through each stage of the repairs to our two clocks."
  • "Great communication, quoted a likely cost, but in the end the fault was, Gordon advised, simpler to repair than expected, so we were only charged for the work done."
  • "Really efficient, excellent communication."

Cons:

  • No cons mentioned in the reviews.

Expertise and Knowledge

Pros:

  • "Gordon is very knowledgeable and helpful, despite being very busy he went the extra mile and fast tracked a clock repair for my terminally ill father and made a great job, the clock is now working perfectly."
  • "Gordon is clearly very knowledgeable in his field and happy to share that knowledge."
  • "You’re aware immediately what a passion this is, Gordon’s knowledge is second to none."
  • "He's a nice chap and incredibly skilful."
  • "This guy really knows his clocks, absolutely first class."
  • "Gordon is highly knowledgeable, explains what he is going to do and keeps you regularly updated during the fix."
  • "He is a very friendly and knowledgeable man and knows everything there is to know about clocks."

Cons:

  • No cons mentioned in the reviews.

Customer Satisfaction

Pros:

  • "Would recommend without hesitation."
  • "I would highly recommend Gordon for his thoroughness and attention to detail."
  • "I would definitely recommend Horologica and would give 6 stars if I could!"
  • "A good an honest clock man like Gordon is a rarity these days."
  • "I highly recommend his services."
  • "We are VERY satisfied customers! Thank you so much!"
  • "I am happy to thoroughly recommend Horologica."

Cons:

  • No cons mentioned in the reviews.

Value for Money

Pros:

  • "I couldn’t recommend Gordon more highly for his knowledge, ability and his desire to do a perfect job for an extremely competitive price."
  • "The cost was very reasonable and he also cleaned it up beautifully without charging extra."
  • "Extremely reasonable cost."
  • "He charged me less than quoted for the barometer as there wasn't as much work to do than he originally anticipated."
  • "Had estimated from £50 but after looking at it turns out the battery had leaked and just needed a good clean up so only charged us £20."
  • "Gordon is a really nice pleasant guy to deal with, and final price came well below quote."
  • "The service was very efficient and reasonably priced."

Cons:

  • No cons mentioned in the reviews.

Responsiveness and Support

Pros:

  • "Contacted Gordon after finding Horologica on Google and was delighted by his positive attitude."
  • "Gordon was quick to reply to my messages and managed to fix it on the same day I dropped it off."
  • "I emailed and within an hour had a reply that was filled with plenty of information that I would be able to pass on to my customer."
  • "I submitted a question about an old clock of my parents' and got a response in a couple of hours."
  • "On the phone he talked me through reattaching it and getting the clock back on the wall and going again."
  • "Needed a bit of advice regarding a clock and Gordon came up with the goods within 24 hours."
  • "I sent Gordon an email explaining the problem with our clock, and he phoned and spent almost half an hour helping me fix it over the phone."

Cons:

  • No cons mentioned in the reviews.

Honesty and Transparency

Pros:

  • "Clearly a lovely guy with a desire to be helpful, not just make maximum profit."
  • "You can absolutely trust Gordon with your clock. He gives very clear, realistic assessments of what can be done - and patient explanations if needed."
  • "I have to say I have been thoroughly impressed, not only by his knowledge, and skills, but also with his honesty."
  • "Rather than accept my business for a repair to my barometer, Gordon advised me as to how the repair might be effected at a lower price than he would have charged."
  • "He wasn't pushy about what we 'should' do with the clock, instead he offered options and gave honest advice about the most authentic way to restore our skeleton clock."
  • "Generous with time should be your moniker."
  • "His timely service was excellent and Gordon is both knowledgable and professional service."

Cons:

  • No cons mentioned in the reviews.

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