Bromley Plumbers Ltd Reviews Summary

Responsiveness

Pros:

• "Bromley Plumbers were responsive, transparent and reliable."
• "Jack was immediately responsive to my emails."
• "Thank you for reaching out to me through my Trusted Pilot request."
• "I found a leaking pipe this morning, rang Bromley Plumbers had an instant response from Jack."
• "They came out on the same day for their standard fee."
• "Jack was quick to respond and book us in."
• "Jack came out very promptly for an emergency repair."
• "I called Bromley Plumbers due to my boiler not working, Jack gave informative and helpful advice over the phone."

Cons:

• "Just called to get an emergency plumber for tomorrow as I have two leaks in my loft but told no availability! Hardly a 247365 service as advertised."

Professionalism

Pros:

• "Always fast, always reliable, always polite and always very clean and tidy."
• "Jake gave a very clear explanation of what was action was needed."
• "I would not hesitate to call on the Bromley Plumbers for a reliable and friendly service."
• "Very professional, fast and with a reasonable price."
• "He was polite, communicated well throughout keeping us informed."
• "Jake was quick, tidy and very polite and friendly."
• "Jack was very professional and accommodating."
• "He was very professional, sorted the problem out immediately and even cleaned the toilet also."

Cons:

• "Great service, fast and at a good rate too. Disappointed with the lack of covid precautions. No mask, no hand sanitiser, no feet coverings."

Quality of Work

Pros:

• "The work was completed within an hour and we were delighted with the results."
• "Everything was fixed by Stuart within an hour of his arrival."
• "He completed the job to a high standard."
• "We are really thrilled with the finished project."
• "Jake completed the job in a timely fashion."
• "I was delighted to receive a message that he could complete the job the next day, Saturday."
• "Fixed a leaking pipe under our floor with minimum distribution and found the leak almost instantly."
• "Jake arrived on time and advised options to fix the toilet flush."

Cons:

• "Have to update my review as the pipe is still leaking after the third attempt. Can't be bothered to call up again, I will find another plumber."

Customer Service

Pros:

• "I thoroughly recommend this company for their customer care and service."
• "Jake was very clear with his communication and kept me updated."
• "Jack was very responsive and got us booked in promptly."
• "Jack communicated swiftly from the beginning, booked in quickly."
• "Jack and his team were great and couldn't have been more helpful."
• "Jack gave informative and helpful advice over the phone."
• "They replied to my request to fix a flush on a toilet within hours."
• "Very impressed with honesty and integrity. Did himself out of work to help us out for free."

Cons:

• "Great service, fast and at a good rate too. Disappointed with the lack of covid precautions. No mask, no hand sanitiser, no feet coverings and no proof of recent covid test results."