Stonehenge - Plumbing And Heating Reviews Summary

Professionalism of Staff

Pros:

• "He was courteous, punctual, efficient and quick."
• "Jacob visited us this morning to complete the replacement. He was polite, professional and his work was very tidy."
• "Both engineers were very professional, both there almost to the minute."
• "Courteous and friendly throughout. Very professional too."
• "All lads who have been round have been friendly and professional, feel happy to leave them to get on with their tasks."
• "We had our boiler serviced by Rob, he was on time, very polite, efficient, and informative about the work he had completed."
• "Richard from Stonehenge was excellent throughout the process and even managed to source last minute parts for us."
• "Both engineers who visited were knowledgeable, prepared to explain and give use the information we needed and were very friendly and approachable."

Cons:

• "They advertise as having a 24/7 emergency service, I called repeatedly (15+ times) on a Sunday from 11am until 4pm and left multiple answerphone messages with my phone number and not once did they answer the phone and not one message was replied to."

Quality of Work

Pros:

• "He replaced two small parts and fixed our faulty tap (not booked) while here."
• "The replacement was completed very quickly, and he was here and done in under an hour."
• "Both men were polite, informative, and did an excellent job."
• "Ollie also diagnosed and rectified a fault with the heating system."
• "Josh installed a new one within a few days."
• "Fixed the problem and then serviced the boiler as I asked."
• "Fantastic service. Due to a cancellation, they were able to come out and fit two sets of taps and an outside tap within 24 hours of confirming the booking."
• "Stonehenge identified the problems during their first visit and, after obtaining replacement parts, worked methodically and successfully to restore our boiler to good working order."

Cons:

• "We had a leaky ballcock (not an emergency, just an annoyance but it needed fixing), and made contact with Stonehenge Plumbing."
• "We have had a problem with our heating system for over a year now and have contacted several plumbers, some didn't even get back to us and those that did couldn't solve the problem."

Customer Service

Pros:

• "The invoice was very reasonable. We will use them from now on and highly recommend."
• "Highly recommended."
• "Thank you, Stonehenge P & H, for the peace of mind now that the boiler has had its annual service."
• "I've already recommended this company and will do again."
• "Really happy with the service, great value and can highly recommend."
• "It is so nice when you find a company who are proud of themselves and their staff."
• "I had an emergency and they picked up my call and dealt with it so quickly."
• "Very pleased with work carried out. Engineer very polite, professional and clean, tidy job done."

Cons:

• "Being new to the area, we were recommended Stonehenge plumbing for our boiler service, they were excellent, on time, clean, full report received and I felt reassured our boiler had been professionally checked."
• "They really need to remember they are in a residential area and raves at 7:30 are not accessible or really loud music in summer."