T.S Plumbing & Heating Reviews Summary

Customer Service

Pros:

• "I highly recommend Tony and his team. Really fantastic service."
• "Tony messaged us a few days after he had done the boiler repair to check everything was working as it should be and that we were happy with the work."
• "Called this company for advice as I had an insurance claim from escape if water. I found them very helpful even on Saturday afternoon."
• "Always arrived on time, reasonably priced and very friendly."
• "Amazing service.responded within minutes & attended the job in less than 30 minutes from initial contact!"
• "Very responsive. Called me back when saw my call and arranged a date straight away."
• "Always available on the phone, or via text to answer any queries/problems."

Cons:

• "They were supposed to fix my heating. They came claimed everything was done and we had to wait for an hour or so. 24 hours passed and the heating was still cold."
• "We had a really bad experience when we called out a 24/7 emergency for our boiler leak left us with no hot water/heating for a week & unfortunately ripped us off."
• "Don’t pay them unless you know your problem is 100% fixed as they’ll claim they don’t have any availability for the next several weeks to fix the problem."

Professionalism

Pros:

• "Very professional approach."
• "Very punctual, knowledgeable and efficient."
• "Tony and his team are punctual, professional and very efficient."
• "Tony is punctual, friendly, professional, knowledgeable and affordable."
• "He was professional, polite, knowledgeable & great value!"
• "Very professional and punctual."
• "Always professional and responsive, work is always of good quality."

Cons:

• "Not happy at all. Won’t be using them again."

Quality of Work

Pros:

• "As always works carried out to an impeccable standard, always tidy up after themselves could not ask a better service."
• "The work was completed quickly, cleanly and without issue."
• "Ts Plumbing and heating replaced my boiler and moved it to the loft, work was done to an extremely high standard."
• "Everything was done in one day and the finish is lovely."
• "Once again, very pleased and work was completed to a very high standard."
• "They were professional, respectful, and myself and wife are thoroughly pleased with the Job that they have done."
• "Tony and his team are thoroughly professional and did a great job repairing a leaky shower and installing a new boiler."

Cons:

• "This Driver aggressively used his horn to push his way through a mcdonalds drive thru this morning without giving way to other vehicles."

Value

Pros:

• "A job that could have easily cost me thousands ended up being a £40 call out fee."
• "Excellent value for money."
• "They honour their quotes and even if it turns out the job was easier than expected on completion, they are honest and reduce the price."
• "The service was really reasonably priced and I would definitely use him again in the future for any plumbing jobs and projects."
• "His quote was also far more competitive than one we had received from British Gas."
• "Good value and a good after service would definitely recommend."
• "The best reliable service and great value for money."

Cons:

• "No negative comments regarding value were found in the reviews."

Trustworthiness

Pros:

• "Aside from all of this he's a lovely bloke and I would always trust and recommend him for all things plumbing and heating."
• "I wouldn't trust anybody else for any heating or plumbing needs."
• "Good plumbers are hard to come by and I am so glad I have found someone I can trust for the future."
• "A breath of fresh air to have an honest tradesman and will 100% book for future work within my home."
• "Never recommends more work than is needed and pricing is always fair."
• "This company have an 'if it isn't broke, don't fix it' attitude meaning you'll never be talked into unnecessary work."
• "Tony is very kind, tidy and an efficient plumber."

Cons:

• "No negative comments regarding trustworthiness were found in the reviews."