The Bridge House Hotel & Restaurant Reviews Summary

Service

Pros:

• "The staff were excellent and won me over by showing me one of the rooms."
• "Ellie and Hannah were both lovely and the food (although the wait was quite long) was worth it."
• "The staff were excellent and the guy who made a little mistake with bar area table 1 was honestly one of the most hardworking bar men I have seen."
• "Staff professional and helpful."
• "Excellent service from all staff in this fantastic pub."
• "The staff were very attentive, polite and professional… the food was amazing, not one complaint from any of us…"
• "The staff were so friendly and helpful nothing was too much trouble for them."

Cons:

• "Spoke to the very rude manager who blamed us and said we should have asked sooner."
• "Just a shame about the long wait, it was quite painful trying to keep the kid entertained as he finished his way before everyone else's food appeared."
• "The service was poor, two of our group are on walking aids and the girl wanted them to carry their own food."
• "The staff seemed completely clueless whenever we had any questions and their average age can't have been more than 19."
• "The service wasn't particulary fast or friendly and all drinks were served in disposable plastic glasses."
• "Staff were very slow and not attentive at all."
• "Cancelled our dinner reservation without explanation or even a phone call."

Food Quality

Pros:

• "Food was gorgeous and service brilliant."
• "Really excellent food with good portions, good prices and in a fantastic setting next to the river."
• "Good quality and value home style cooking."
• "The food was excellent, everything was fresh, tasty and good size portions too."
• "The food was truly delicious, could not fault anything at all."
• "The best food we have eaten in a while. Extremely tasty and seasoned to perfection."
• "The food was fantastic. Really fresh and the taste was spot on."

Cons:

• "We had to wait 1 hour for our food and when it came it was dry and overcooked."
• "Although homemade this lacked flavour in every way and although very moist I ended up putting my separate gravy onto the pie to create some flavour."
• "Food was nice but seemed to take forever."
• "The starters arrived 1 hour and 40 mins after we had arrived at the restaurant which is just not acceptable."
• "Pizza that came was really bland, I had 3 different vegetables on my pizza and couldn't taste a single one."
• "The Fried Chicken tasted like leftover crispy bits of KFC and was dry and flavourless."
• "Food was over cooked and had no taste."

Ambience & Location

Pros:

• "A very pleasant place to spend a few hours."
• "Excellent surroundings, service & beer."
• "Such a great place for an anniversary celebration."
• "They also have a beautiful beer garden, one of the nicest I’ve seen."
• "Safe and quality. A feeling of a local pub walking distance to Alton towers."
• "Garden is lovely, and a great place to relax by the river."
• "What a beautiful location right on the river."

Cons:

• "A place definitely for the locals as the staff seem more concerned chatting to regulars."
• "Not Dog friendly. We read on their google website that this restaurant was dog friendly in the bar. However when we went there to eat there we were told no dogs allowed anywhere in their establishment."
• "The beer garden is large but not well maintained."
• "Toilets were smelly and disgusting with urine covering the floor."
• "The room was very warm with no ventilation (windows should be open especially with covid)."
• "Lively location but disgusted at 18 for lunch in a cardboard box and had to sit outside."
• "Car parking was near impossible as there is a car park but not enough spaces."

Value

Pros:

• "The price was also very very reasonable."
• "Prices were sensible, but we live near Cambridge and I'm in London a lot so that sensible might not reflect others opinions."
• "Portion size so generous and very reasonably priced."
• "Food is plentiful, delicious and reasonably priced."
• "Great value for money, if you're looking for an alternative to AT 'food', this is your place."
• "Dessert from the hatch was again great value for money."
• "Lovely meaty sandwiches and a fair price plus a decent food menu."

Cons:

• "£18 for a burger and chips that came in a box."
• "You could make a better sandwich at home for a couple of quid not £11.95."
• "A little on the expensive side."
• "Food is good but quite expensive for what it is."
• "I didn't order any food as £17.95 for a burger in a box is extortionate and I can't imagine it would be good quality."
• "£17.95 for a burger in a box is extortionate."
• "The food is rather more expensive than we usually have and so we were expecting something of good quality. We had a cheese burger and the beef lasagne. The burger was undercooked and the beef of poor quality, similar to that from a burger van."