Headmasters Windsor Reviews Summary

Customer Service

Pros:

• "Every time I come into headmasters I feel at home and well looked after."
• "Sam is warm and friendly & made me totally at ease with the process."
• "Overall a professional and friendly service and I walked out with hair that I loved."
• "The staff's professionalism and friendly demeanor created a wonderful atmosphere."
• "The salon, the staff and everything about the hairdressers was 5 star."
• "Really lovely Salon always very friendly."
• "All of the staff were so friendly and welcoming from the moment we arrived!"
• "The staff are very nice and friendly."

Cons:

• "Disappointing. My stylist was attending to three different customers simultaneously and it made me feel a bit neglected."
• "The service is lovely, but I really didn't like my cut or colour, felt like the senior stylist wasn't very experienced."
• "I had a terrible experience last year when another hairdresser bleached my hair and it broke off in huge pieces."
• "Asked for 2 inches off my hair and they cut off over 6 inches!"
• "Was asked to return to rectify, the stylist did the best she could with the awful cut."
• "Terrible haircut from a supposedly qualified stylist."
• "The lady at the front desk was extremely polite and helpful when checking me in and Michael who did my hair was absolutely amazing."
• "We used Headmaster in Windsor for the first time today. Both Fatima and Nicky did a great job on mine and my two daughters hair. We went for wash, cut and blowdrys. The problem was the 20 minute wait to pay at the till."

Stylist Expertise

Pros:

• "Bobbi has helped revive my hair. I am so pleased since I have been listening to her hair care tips."
• "She stayed late to finish them even though it was her sons birthday, Sam is warm and friendly."
• "Bobbi done a great job with my cut and colour she is an expert in colouring."
• "I could not recommend her enough! My hair is always 10/10!!"
• "Chrystian is amazing. He is so passionate and extremely talented."
• "Billie is the most amazing stylist ever!"
• "Christian is a miracle worker on my hair - I'm always happy with my cut and colour."
• "The skill and expertise were evident from the moment I sat in the chair."

Cons:

• "My haircut looked absolutely awful. So upset as I’m going away in 2 weeks with an awful haircut."
• "Had my haircut here for the first time a few weeks ago with Christian. Absolutely shabby service."
• "DO NOT GET HAIR EXTENSIONS HERE."
• "I dont appreciated having bleach highlights taken out too early to be upsold a toner to rectify the yellow undertone."
• "I was charged £300 for cleansing and highlights, which I was happy with at first, but after a week it faded horribly and started breaking off in massive bits."
• "I had an awful experience with the outcome of my hair."
• "This was my first appointment with Headmasters and it couldn’t have gone better."
• "I had an incredible experience on my first appointment. All staff are very friendly but professional."

Salon Atmosphere

Pros:

• "The salon itself was clean, comfortable, and stylish."
• "The managememt seem to have done a great job in hiring and retention of staff."
• "The team are always warm and welcoming with a personalised service which is valued."
• "The whole experience at headmaster’s Windsor is wonderful, the staff are all charming."
• "The salon is super clean and all of the staff are always so friendly and welcoming."
• "The salon is great with chairs that massage you as they massage your head."
• "The whole experience was brilliant, she did exactly what I asked for and recommended the olaplex treatment which worked really well with my dry hair condition."
• "The salon is super friendly and it's always a great atmosphere."

Cons:

• "Had an appointment mix up with another hairdresser last thing on Sunday and they weren’t helpful in trying to squeeze me in."
• "I was asked to return after two months by Dario the manager for a goodwill haircut. After two months, I missed my appointment as I was not sent a reminder."
• "The staff were all friendly, and the place had a great atmosphere. I had Christian he was so friendly, fun and did a miracle to my hair I am so so pleased!"
• "My wife had keratin treatment done not once but twice within 2 weeks, her hair look the same as before the treatment even after the treatment."
• "I was a little nervous about booking into a commercial salon, but they met my expectations really well."
• "Will never fails to impress! I was so happy with getting my hair cut from him after the lockdown period!"
• "The staff are very nice and friendly, however I personally had an awful experience with the outcome of my hair."
• "I had my hair cut and coloured here today by Cristian. Saying it was cut and coloured doesn’t do him justice."

Value for Money

Pros:

• "I absolutely love the service, cuts, colour & blow drys."
• "Everything from customer service, price, cut and colour was amazing."
• "A delightful salon. The wash basins are fitted with massage chairs which make washing or colouring a pleasure."
• "Great place and service. "A Big thank you" to Christian who did amazing job on my hair."
• "Exceptional Salon in our Windsor! All the stuff are really Amazing! Dario is a Very Professional and I wouldn’t change him for the world!"
• "I had an amazing experience on my first appointment. All staff are very friendly but professional."
• "Fantastic visit on my birthday last week and first one post lockdown. Will worked wonders on my hair, as he always does!"
• "The whole experience was brilliant, she did exactly what I asked for and recommended the olaplex treatment which worked really well with my dry hair condition."

Cons:

• "When you are paying three times a barber's fee I think it's fair to expect a result somewhere around three times as good. But it wasn't."
• "The cut wasn't checked, even though I mentioned I thought it was longer on one side. Lazy hairdressing I won't be going back."
• "I am very satisfied with my haircut at this salon. I will use your service again. Thank you Bobbie!"
• "My first ever visit to Headmasters today and I felt compelled to write a review (which I don’t normally do) because I was so happy with the service."
• "Sam did my hair extensions last year and I have been too busy to wrote a review until now."
• "I had an appointment booked for 3 months to have hair up for Saturday 26 th August 2022, Anna called to say they couldn’t do it the day before as nobody in the salon could do hair up."
• "A chain hairdressing. However, each shop has got its own unique staff that will attend your hair needs."
• "The lady at the front desk was extremely polite and helpful when checking me in and Michael who did my hair was absolutely amazing."