Specsavers Opticians - Brixton Reviews Summary

Customer Service

Pros:

• "All the staff is always professional and willing to help, especially Yasmeen!"
• "I was highly impressed with the services I received from the following staff (Amara, Yasmeen, Konan and Ali) at Brixton Specsavers."
• "The staff in the store were excellent and catered to all of my needs, especially Kate."
• "The optician Aisha was just superb. She was considerate and empathetic and also took her time to make her feel at ease which I really appreciated."
• "Had a great experience at the Brixton Specsavers. Quick and Wonderful service especially with Amara very lovely."
• "Staff were just right there doing the right thing at the right time, informed, helpful, couldn't do enough."
• "The staff at Specsavers Brixton were extremely helpful."

Cons:

• "Where the team are brilliant when they get around to addressing customer concerns, the aftercare is shocking."
• "Now told I need two appointments. This place is a shambles - avoid if you can."
• "Just visited specs savers to pick up my contacts- I'm in shock! The service of the manager there! Very rude."
• "I am extremely disappointed and will have to go elsewhere in the future."
• "NEVER GO TO BRIXTON SPECSAVERS."
• "Terrible customer service, actually the whole store."
• "Disgusting service and management. Will never use them again."

Product Quality

Pros:

• "I love my glasses have no worries with them also they are very comfortable to wear,I once fell asleep with them on."
• "Brilliant store. I got my eyes tested, was issued my new prescription and bought new glasses."
• "Very good service. Optometrist was patient with my ageing eyes that need longer to focus and didn't rush the test."
• "Amazing professional service! I just moved to contact lens. Brixton Spec Saves gave me training, a week free trial, a follow-up check."
• "Advice was not sales-y at all as she said my prescription change was so minor I didn't need new glasses unless I really wanted them."
• "Donna, Yasmeen and Ali are superstars...I showed up with broken glasses and needing new pair made within a week."
• "I'm enjoying my new glasses, they are perfect."

Cons:

• "Beware buying contact lenses at this branch."
• "the test was okay, but... i ended up with the wrong prescription in my glasses and i was told that i should go home with them to see how it went, when i complained."
• "Good testing service but have been waiting 3 weeks for one pair of Bifocals & the other pair got returned after a day for crazing/cracks on the lenses."
• "Went to tide my glasses a little bit.. And there's this staff that instead of fixing my issue, made it even worst... He actually broke my frame."
• "Wrong glasses, 7 week wait to get them, incorrect pricing."
• "They then gave me the wrong glasses by charging me for thin lens and not fitting them and refused to accept the error."
• "DO NOT GET GLASSES RE-LENSED WITH SPECSAVERS!"

Staff and Optometrists

Pros:

• "Noor was so so helpful to me when I came to the branch for my eye tests."
• "I definitely recommend Konan."
• "Wow! A very big shout out too JOHN, MANU, MARIE ANAND, MO, ABDUL!"
• "Yasmeen and Haroon were amazing today."
• "This is my go to specsavers and I'll probably be coming here for a long time."
• "The optometrist Dr. Brian was wonderful, and all the staff were so nice and helpful."
• "Krish couldn’t have been more helpful, explaining everything to me clearly."

Cons:

• "As a disabled person it would have been nice if there was somewhere to sit."
• "I was jostled around from room to room without explanation as to what was going on."
• "Brixton Specsavers clearly don't value the business of those who have a bit less money."
• "Unhelpful, ignorant staff."
• "Extremely rude! Booked an appointment to get checked for contact lenses, when I arrived they started saying that I had to pay for the consultation when their website clearly states it's FREE!"
• "Awful experience!! Nobody was there to serve customers and the Manager-her name is Donna, couldn't help for anything!!!!"
• "They're often low staffed and the staff that is there are borderline incompetent."

Booking and Appointments

Pros:

• "I walked in and was told that I would need to wait approximately an hour as I didn't book online. A very good service was delivered to me within 30 minutes of waiting."
• "I will definitely recommend this Specsavers store!"
• "I had a really great appointment with my daughter at this branch."
• "I had an outstanding experience at Specsavers, and I can't praise Alexandria and Sam enough for their exceptional assistance."
• "I highly recommend specsaver Brixton to everyone."
• "I wholeheartedly recommend Brixton Specsavers, thanks to their fantastic team!"
• "Very happy with the service, options and customer support at Specsaver in Brixton."

Cons:

• "If you book online and go to your appointment, it's likely that the booking won't be registered on their system."
• "Poor service they never text me whenever my glasses are ready for collection."
• "I turn up for my appointment and apparently there's nothing on the system despite them confirming it a week prior."
• "Too busy my son had an appointment and because two opticians called in sick made the rest of appointments run behind."
• "They were running 30 mins late for appointments by 9:30 in the morning."
• "The booking system is poor, you don't get an immediate notification about your appointment and the branch is clearly understaffed."
• "Have been seen one and a half hour later than my appointment time."