Address: 492 Brixton Rd, London, SW9 8EQ, United Kingdom
Phone: +442077385999
Rating: 4.2
based on 208 reviews.
Customer Service
Pros:
"All the staff is always professional and willing to help, especially Yasmeen!"
"I was highly impressed with the services I received from the following staff (Amara, Yasmeen, Konan and Ali) at Brixton Specsavers."
"The staff in the store were excellent and catered to all of my needs, especially Kate."
"The optician Aisha was just superb. She was considerate and empathetic and also took her time to make her feel at ease which I really appreciated."
"Had a great experience at the Brixton Specsavers. Quick and Wonderful service especially with Amara very lovely."
"Staff were just right there doing the right thing at the right time, informed, helpful, couldn't do enough."
"The staff at Specsavers Brixton were extremely helpful."
Cons:
"Where the team are brilliant when they get around to addressing customer concerns, the aftercare is shocking."
"Now told I need two appointments. This place is a shambles - avoid if you can."
"Just visited specs savers to pick up my contacts- I'm in shock! The service of the manager there! Very rude."
"I am extremely disappointed and will have to go elsewhere in the future."
"NEVER GO TO BRIXTON SPECSAVERS."
"Terrible customer service, actually the whole store."
"Disgusting service and management. Will never use them again."
Product Quality
Pros:
"I love my glasses have no worries with them also they are very comfortable to wear,I once fell asleep with them on."
"Brilliant store. I got my eyes tested, was issued my new prescription and bought new glasses."
"Very good service. Optometrist was patient with my ageing eyes that need longer to focus and didn't rush the test."
"Amazing professional service! I just moved to contact lens. Brixton Spec Saves gave me training, a week free trial, a follow-up check."
"Advice was not sales-y at all as she said my prescription change was so minor I didn't need new glasses unless I really wanted them."
"Donna, Yasmeen and Ali are superstars...I showed up with broken glasses and needing new pair made within a week."
"I'm enjoying my new glasses, they are perfect."
Cons:
"Beware buying contact lenses at this branch."
"the test was okay, but... i ended up with the wrong prescription in my glasses and i was told that i should go home with them to see how it went, when i complained."
"Good testing service but have been waiting 3 weeks for one pair of Bifocals & the other pair got returned after a day for crazing/cracks on the lenses."
"Went to tide my glasses a little bit.. And there's this staff that instead of fixing my issue, made it even worst... He actually broke my frame."
"Wrong glasses, 7 week wait to get them, incorrect pricing."
"They then gave me the wrong glasses by charging me for thin lens and not fitting them and refused to accept the error."
"DO NOT GET GLASSES RE-LENSED WITH SPECSAVERS!"
Staff and Optometrists
Pros:
"Noor was so so helpful to me when I came to the branch for my eye tests."
"I definitely recommend Konan."
"Wow! A very big shout out too JOHN, MANU, MARIE ANAND, MO, ABDUL!"
"Yasmeen and Haroon were amazing today."
"This is my go to specsavers and I'll probably be coming here for a long time."
"The optometrist Dr. Brian was wonderful, and all the staff were so nice and helpful."
"Krish couldn’t have been more helpful, explaining everything to me clearly."
Cons:
"As a disabled person it would have been nice if there was somewhere to sit."
"I was jostled around from room to room without explanation as to what was going on."
"Brixton Specsavers clearly don't value the business of those who have a bit less money."
"Unhelpful, ignorant staff."
"Extremely rude! Booked an appointment to get checked for contact lenses, when I arrived they started saying that I had to pay for the consultation when their website clearly states it's FREE!"
"Awful experience!! Nobody was there to serve customers and the Manager-her name is Donna, couldn't help for anything!!!!"
"They're often low staffed and the staff that is there are borderline incompetent."
Booking and Appointments
Pros:
"I walked in and was told that I would need to wait approximately an hour as I didn't book online. A very good service was delivered to me within 30 minutes of waiting."
"I will definitely recommend this Specsavers store!"
"I had a really great appointment with my daughter at this branch."
"I had an outstanding experience at Specsavers, and I can't praise Alexandria and Sam enough for their exceptional assistance."
"I highly recommend specsaver Brixton to everyone."
"I wholeheartedly recommend Brixton Specsavers, thanks to their fantastic team!"
"Very happy with the service, options and customer support at Specsaver in Brixton."
Cons:
"If you book online and go to your appointment, it's likely that the booking won't be registered on their system."
"Poor service they never text me whenever my glasses are ready for collection."
"I turn up for my appointment and apparently there's nothing on the system despite them confirming it a week prior."
"Too busy my son had an appointment and because two opticians called in sick made the rest of appointments run behind."
"They were running 30 mins late for appointments by 9:30 in the morning."
"The booking system is poor, you don't get an immediate notification about your appointment and the branch is clearly understaffed."
"Have been seen one and a half hour later than my appointment time."