Specsavers Opticians and Audiologists - Walthamstow Reviews Summary

Customer Service

Pros:

• "Great service. Picked up a 2 for 1 on glasses. Didn’t feel pressured by staff to make add on purchases."
• "Thank you Fareed and Akram for always looking after me and my family's glasses. I love my new sunglasses too."
• "Extremely friendly and polite staff."
• "The customer service was excellent and the staff were really nice and professional."
• "What fantastic staff at this Specsavers! They were all so helpful."
• "The staff at Walthamstow Branch are very friendly and helpful."
• "The staff was very kind, efficient and knowledgeable."

Cons:

• "Very poor customer service and lack of communication."
• "This customer service here is awful - be wary of booking here."
• "The staff seemed ignorant."
• "Main office is useless as well as its franchised."
• "Rude customer service in this place is rubbish will never return again."
• "Rudest and unprofessional customer service. Not going back to this store for getting the glass."
• "Terrible customer service from the Walthamstow store."

Pricing and Charges

Pros:

• "Got a nice discount, payment taken and all from the comfort of my recliner."
• "I got two new pairs of frames for a really reasonable price."
• "Got to choose two nice pairs of designer glasses, got a nice discount."

Cons:

• "Just went for Eye test appointment today. Website shows a price of between 20 to 25 pound for eye test and on appointment they asked for 35 pound."
• "I don't really like this place. I feel like I have to be vigilant to being overcharged at the point of checkout."
• "Both instances involved hidden / upping charges - I echo some of the other reviews on here when they say management has become money grabbing."
• "That is not acceptable as I am not shown a clear idea of what I am paying for."
• "Also be careful ask about why things are being added to your total cost as their explanations for adding an additional £15-20 to your glasses total is clear as mud."
• "Today I was asked for £5 for the same change, which I think it’s outrageous."
• "I was told to drop in my current frames for Monday 27th September and the bloke on duty informed me that the Lens Technician is 'off sick' which is absolutely NO concern of mine whatsoever, in addition I got ripped off by paying £55.00 for my UCSC 1.6v which should have been £30.00."

Product Quality

Pros:

• "Glasses ready within 48hrs and I was told a week."
• "Glasses I received were good quality, they deserve the extra star."

Cons:

• "Disappointed! I picked up my new glasses, got home to find everything was blurry."
• "Today I came to collect my glasses, and they are unusable."
• "The arm of the spectacle came loose from the hinge section and dismantled."
• "The main issue is the quality of the glasses sold here."
• "The screw in the arm of my glasses keeps coming loose."
• "My glasses are NOT right. I came back in to fix the anti-glare and the lens should be dark to the slightest light but although it was tested in the shop under ultra ray light this took about 5 to 10 minutes to happen."
• "When the contact lenses arrived, they were the wrong prescription."