Crystal Eye Centre (Crystal Palace Opticians) Reviews Summary

Service Quality

Pros:

• "Having worn glasses for the past 50 years I can honestly say that the Crystal Eye Centre has provided the best service I have experienced."
• "Lucy is amazing and makes me feel at home with every visit!"
• "In contrast the care and knowledge of the Crystal team is exceptional."
• "My trusted shop for 2 years now and have always had great experience and service."
• "Such a great experience. The eye test was the most detailed one I have ever had."
• "This is the best optician I have ever used."
• "An excellent experience, once again, from all at the Crystal Eye Centre."
• "Really pleased with the spectacles I chose."

Cons:

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Professionalism and Friendliness

Pros:

• "They are professional, courteous, thorough, and considerate."
• "Very much recommend due to the care and knowledge of the Crystal team."
• "The optician was happy to help holding my five months old baby during the test, which was very helpful."
• "All the staff are so kind and friendly; their skills, knowledge and attentiveness are second to none."
• "The friendliness of the service and the comforting expertise and technology of the optometrists is absolutely first rate."
• "This team remind you why it's important to support local businesses. Their service is first class."
• "The team at Crystal Eye centre are great."
• "A fantastic friendly service from a great local business."

Cons:

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Product Range and Quality

Pros:

• "They offer a wide range of modern frames and the very latest in lens types."
• "Great glasses and the latest reglazing technology, you can rest assured you’ll have the best quality lenses and glasses!!"
• "State of the art technology for the eye test and for ensuring the frame is perfect for you."
• "Also amazing customer service with such helpful advice about choosing suitable frames - so much choice too."
• "Amazed to see how up-to-date this optician is, not just in terms of frames and lenses, but the testing equipment too."
• "A wonderful selection of carefully curated frames that will really enhance your look in a unique way."
• "The selection and type of frames and lenses available was great!"
• "A great range of glasses available here that are unique and on trend."

Cons:

• "There might not be the widest collection of specs, but I found plenty I liked and appreciated the honest appraisal I received."

Customer Support and Aftercare

Pros:

• "On top of that, my lenses will be replaced if I scratch them within the first two years."
• "Brilliant customer service. My first order had a small issue on the manufacturer side that the shop couldn’t fix on their own. Definitely recommend."
• "The experience at Crystal Eye Centre and the way they received me and the entire eye check-up process was all done with ease."
• "I attended Crystal eye centre for a eye test as I hadn’t had one before, it was picked up that there was something that “didn’t look right” and was referred very quickly."
• "I'm so happy I switched from a chain opticians to a caring local independent."
• "They are also brilliant at helping you choose frames."
• "Had an eye test and bought some new glasses from the wonderful team at the Crystal Eye Centre."
• "Thank you to all at Crystal Eye Centre for your amazing and friendly service, from start to finish."

Cons:

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