Marks and Spencer Reviews Summary

Customer Service

Pros:

• "A wonderful member of staff, Carmel, sorted everything out for us."
• "She was extremely helpful and sorry for the situation and explained the staffing situation."
• "Staff were really helpful and patient today, during a really busy period."
• "Sarah the Manager and the lovely team at Shirley M&S were great yesterday when I came in about a lost item."
• "A lady called Iman was so polite and helpful, she advised me on the best style and size bra that would suit me, she made me feel very comfortable and answered all my questions."
• "The man that served me upstairs was amazing, really calm and understanding."
• "I was served today by a lovely lady called Pat B. Pat was so pleasant, asking me if I had found what I was looking for today."

Cons:

• "Certain fitters have been quite negative/rude as well, let alone helpful."
• "Staff wander around like they have no idea what they’re doing and who has ordered what."
• "Staff polite but lack enthusiasm."
• "We were made to feel uncomfortable staff pointing at us as I asked to see the manager."
• "Fitting room staff were standing around not paying attention to customers."
• "Cashier was interrupted part way through serving me with no apology offered by the supervisor who interrupted."
• "There were two assistant on and neither had any urgency about them or an apology for the wait."

Cafe Experience

Pros:

• "Never heard my daughter said 'This fish fingers so lovely, Mammy I love it!' Until this afternoon ❤ she ate all her tea, the scones, and choco milk."
• "Leaving a review here for the cafe. I was served this morning by Victoria, with a lovely smile and welcoming disposition."
• "The cafe served up some very tasty cake and coffee."
• "Love the Barista Oat milk, have tried dozens, and this is by far the best!"
• "Whilst I think it was a bit confusing at first with the self ordering system, staff were always on hand to help, and as it's settled down its now a lovely environment to be in."
• "Superb experience. Nice to see customer service is still important to some retailers."
• "Fiona in cafe. A small act of kindness goes a long way."

Cons:

• "The ridiculous cafe system where you are not allowed to order from a person and must instead navigate a machine / QR code is horrible."
• "It took another 25 minutes to get the bacon buns and when they did come they were saturated with fat and were dripping."
• "First of all most of the tables were dirty and hadn't been cleared when I arrived and it was the same when I left."
• "Tables not being cleaned or cleared and food orders not being served."
• "Ordered 2 coffees and 2 toasted tea cakes, waited 15 minutes for coffees then another 20 minutes for tea cakes."
• "The restaurant is lovely looking but the ordering system is slow on your phone as the free WiFi is dreadfully slow."
• "Frequently a slow and unorganised service at the cafe with hot drinks being served cold."

Store Layout and Accessibility

Pros:

• "Love this place, regular visits here. All produce of the highest quality."
• "The food court is also vast with a huge range of food at great prices."
• "Great Marks and Spencers, food Hall is superb."
• "Modern, bright, and spacious."
• "Clean, bright, spacious and a great range of clothing for everyone."
• "A good M&S Store with a good selection of food and what looks like most of the M&S Range."
• "It's a decent and well kept M&S."

Cons:

• "No undercover area before you enter store -so you run through the lashing rain door opens and you right inside store dripping wet."
• "Hate to shop here when it's busy. Narrow aisles with a number of restocking racks all over the place."
• "Also since its opened the car park is always rammed."
• "M&S In Marshall Lake Shirley is far too small, Mens choice of clothes is very sparse, no real choice whatsoever."
• "Seems less selection on food for the vast size."
• "Parking is limited due to competition from the surrounding popular stores."
• "The car park was very full and difficult to navigate, the spaces are small and there are no pedestrian safe walkways to get from your car to the store."