Chase Buchanan - Estate Agent & Lettings Agent - Richmond Reviews Summary

Professionalism and Customer Service

Pros:

• "Adam has been extremely professional, but above all friendly and personable."
• "His honesty and genuine approach is rare and greatly appreciated."
• "All the team at Chase Buchanan were really friendly and helpful."
• "Fantastic polite prompt service from start to finish."
• "The experience I recently received from Chase was exceptional."
• "Both Dominick and Adam have been amazing throughout the process of finding me my dream home."
• "Adam was absolutely amazing with his efforts in finding me a new property."
• "My partner and I have received exceptional service from Dom."

Cons:

• "The agent demonstrated a great example of why estate agents can have a bad reputation."

Efficiency and Effectiveness

Pros:

• "I have found Chase Buchanan very quick and professional in finding me new tenants."
• "Dominick and Adam are brilliant and effective and were able to get us rates over and above the asking price."
• "Fantastic experience with Chase Buchanan Richmond. Daniel Johns and the team were fab throughout the process."
• "Huge thank you to Daniel Johns and Danny Hicks at Chase Buchanan in Richmond for helping me to sell my flat."
• "We saw 3 estate agents before deciding on Chase Buchanan. We were impressed with their cavalier approach and realistic valuation."
• "I marketed my property with Chase Buchanan and I’m so pleased with the level of service received by Dominick."
• "Dominick has done a wonderful job in securing a tenant for my property!"
• "I have rented two properties out now with Chase Buchanan and have had excellent service both times."

Cons:

• "They were trying to sale a flat which wasn’t saleable, which we found out 6 months in the process."

Communication and Support

Pros:

• "I was always kept up to date with any developments and nothing was too much trouble for anyone."
• "The portal they use is class, quick, effective, and easy to use."
• "Great customer service throughout the whole process!"
• "He communicated on a regular basis by email which was most appreciated."
• "Communication was super easy and we felt well looked after during the process."
• "From the very start, the communication was excellent."
• "Daniel Johns gave us a brilliant experience whilst selling our flat."
• "Daniel Johns and Danny Hicks at Chase Buchanan provided an excellent service throughout the buying process."

Cons:

• "After explaining I was no longer looking for a property I still received 7 phone calls from different people during work hours and emails asking if I was interested."