Chancellors - Richmond upon Thames Estate Agents Reviews Summary

Customer Service

Pros:

• "Andrew and his team have delivered excellent service and never failed to keep their word."
• "Amazing service from Sam Hall on the letting steam, very communicative, practical and willing to help out with everything throughout the process."
• "Sam and Andrew found us the perfect tenant and have been very communicative throughout the entire process."
• "Chancellors did a fantastic job helping me every step of the way and also dealing with my enquiries very efficiently."
• "Full marks to the team for their support during my recent purchase."
• "Sam Hall Marla helped me find my next rental property and made the process easy and stress free."
• "We cannot recommend Chancellors highly enough! We sold our flat in Isleworth through Chancellors in June this year and the service that we received from Jo Fox and her team was superb."

Cons:

• "Getting our deposit back required chasing too, which was frustrating as chancellor's don't seem too bothered with responding once you've left the property."
• "I asked for a silent viewing, they sent a member of staff who insisted on talking loudly throughout the viewing thus making it impossible to know whether I could live there."
• "I am being scammed by this agency as a tenant in a managed property."
• "Due to the slow communication process post tenancy with chancellor's, we couldn't remonstrate with the cleaning company."
• "It gets even worse. Another member of their staff kept calling me asking why I didn’t turn up at the cancelled viewing."
• "They’re a disgrace - don’t use them."
• "Complete lack of professionalism and empathy during a stressful time. Will not be using them again. What a let down and a waste of everyone’s time."

Communication

Pros:

• "I particularly liked the smooth communication, as we did receive regular updates via email and phone call."
• "Great communication, we have got all of our questions answered."
• "We have booked a free property valuation with Chancellors. Stuart Bunce visited us on the following day, which was really prompt response."
• "A special thanks to Sam, who has been a standout with his transparent and helpful guidance during the process."
• "His communication skills were excellent, and he kept me informed throughout the entire process."
• "They were always available when I wanted to talk and even helped with issues that were frankly not theirs to fix."
• "Excellent communications made entire process very smooth."

Cons:

• "No one was able to answer any questions about the property and when it came to trying to book a viewing they never returned any calls."
• "The only part that kept me confused was the fact that after I showed up for the viewing he said he called many times to cancel, I didn't receive any calls."
• "It gets worse. I asked them to reschedule a viewing of another flat. Instead of communicating with each other, their agent turned up and then blamed me for not being there."
• "Avoid the lettings department like the plague."
• "Chancellors told the tenant they were waiting on us for a decision about replacing the boiler when they hadn’t even sent us a quote."
• "We had a viewing scheduled for 2 pm and it was cancelled on their side less than 2 hours notice."
• "As soon as we told them about the issue, they just starting ignoring us and refused to offer any help."

Professionalism

Pros:

• "Andrew Jourdain, what can I say; awesome; the lord of lettings. There's not a thing this man does not know."
• "William Storey has been an absolute legend in our apartment hunt."
• "Not just a wonderful and warm personality but a highly intelligent guy that really knows his way around the letting world!"
• "He is extremely knowledgeable about the legal framework that defines the private rental sector."
• "Samuel was highly attentive to my needs and requirements and always went above and beyond to ensure that my expectations were met."
• "Having used Chancellors for a relocation from France, I found them efficient, informative and very friendly, giving a great welcome back to London."
• "They are cheerful, excellent communicators and shepherd the process through to the completion with quiet competence."

Cons:

• "Awful experience. Untrustworthy people."
• "Just made a phone call and had the most unpleasant experience. The sales man was arrogant, condescending and unhelpful."
• "The only part I did not appreciate about Tafoza was him trying to charge my card £300 something despite me never signing any contract."
• "However, the exit process wasn't so good."
• "The property had been falsely advertised to us (sold with a garden and parking which we later found out the property has no legal rights to)."
• "Our tenants were left without properly working heating or hot water for 6 weeks in the middle of winter due to Chancellors’ incompetence at basic communication and follow up."
• "Awful experience. The house we had signed the tenancy agreement for, completed all the checks, paid a deposit and first months rent for at the request of Chancellors was actually sold the weekend before we were supposed to move in."