Address: 1 Sheen Rd, Richmond, TW9 1AD, United Kingdom
Phone: +442082889988
Rating: 4.8
based on 424 reviews.
Professionalism and Responsiveness
Pros:
"She is always friendly, ready to help and explain the details of the process. Her professional attitude towards work is very impressive."
"We have had a great experience with Dexters. Nick Blair was incredibly helpful throughout the whole process."
"Dexters has proven a great agency with professional and highly responsive services throughout the entire process."
"All correspondence was quick and thorough and the service was great."
"They have proven to be honest, professional and extremely efficient."
"We've been so happy with Dexters as our letting agents. They are professional, responsive, and dedicated to us as their clients."
"The whole team were professional from start to finish, especially Alex W who went above and beyond to make sure my flat was rented out quickly and to the right people."
Cons:
"Dexters then tried to deduct £300 from our deposit, which once challenged was reduced to £50 (it should have been £0, but we gave up chasing in the end)."
"very unprofessional experience. i have a dog and ask for a rent property, the agent gave me a rent property but the whole estate doesn't allow dogs."
"Most viewings were rudely requested well within 24 hours notice, despite our contract dictating otherwise."
"Once they have your money and deposit it all goes downhill."
"Sadly they have a monopoly around Kew/Richmond, but landlords I urge you to avoid Dexters if you care one bit about your tenants."
"They slip in dodgy expenses in their invoice with zero transparency and communication, which I had to contest a few times."
"Agent didn't show up at the viewing, being spammed by other Dexters locations despite not asking for this."
Customer Service and Support
Pros:
"Rhys is a shining example of a fair and hardworking estate agent."
"I was grateful to Khadijah from Dexters Richmond who was warm and knowledgable, and answered all my questions."
"Really amazing and I've had nothing but superb communication, cooperation and professionalism from Chanel, Mia, Alex and all the team."
"I would like to thank Jess for helping us find our new home in Richmond and thanks to her we could close the deal very quickly."
"I'd highly recommend Jack, he dealt with all our queries quickly and efficiently and went above and beyond for us throughout the entire process."
"Their level of communication and contact was exemplary and I am so grateful for their support throughout the sale."
"I would highly recommend dealing with him if you can."
Cons:
"I've registered with a few other estate agents in Richmond and my personal experience with Dexters Lettings, Richmond is by far the least enjoyable."
"Very dishonest agent. As an overseas owner, I am at their mercy to ensure my flat is well managed."
"The many issues were not disclosed by Dexters before we moved in."
"No blinds during a heatwave, drains that didn’t drain, no working fridge."
"very irresponsible!!"
"Well Dexters lose another star. Rude woman called today demanding rent that was one day late after a consistent payment record."
"very unprofessional experience."
Efficiency and Effectiveness
Pros:
"Successfully let my house through Dexters/Richmond, the service I received was - I have to say - first class."
"The team were fantastic all through the sale process, actively getting viewings and then once the sale was agreed they were proactive in managing the minor issues that came along."
"Very professional and quick communication. All issues raised and solved quickly and pragmatically."
"We could get our deposit back in 21 days with constant push where the legal/official timing is 8-10 days."
"I can also highly recommend the Property Management team who oversaw the complete refurbishment of my flat, which they completed on-time and on-budget."
"Outstanding service, attention to detail, courtesy and most importantly, he was able to rent my flat in a very short time."
"Fantastic approach to viewings and managed to show me the most relevant properties, some I completed skipped online!"
Cons:
"Hope this review creates awareness for renters to start chasing the payback from day 1!"
"Sadly, we didn’t end up choosing a property she showed us in Richmond."
"The only negative which was not down to Rhys was that we would have liked our meetings with him a little more private."
"Very slow to resolve the issue."
"My previous 5 star renting experience unfortunately turned into one star with the poor check out experience."
"besides, i asked for a visit and the agent just disappeared at the first time."
"the last time she promised to introduce me an agent of the other city but i again received nothing!!"