Hamptons Estate Agents Richmond Reviews Summary

Customer Service

Pros:

• "Throughout, our experience has been great: professional, courteous, and above all patient!"
• "The team were extremely honest and kind and provided us with helpful advice and support through the stressful process of moving home."
• "The customer service provided is outstanding. Lois Hickey in particular, is extremely efficient in responding to our needs, nothing is too much trouble."
• "The team at Hamptons International were always very helpful and friendly. If I had any problems they would sort it out straight away."
• "The service was very efficient and professional, but always friendly and personal."
• "The service has been wonderful, thank you Hamptons Team!"
• "Sheila O´Brien... answers all questions very quickly and is always very friendly."

Cons:

• "Today I had the misfortune to encounter A Very rude abrupt man, who I would name, but he didn't bother to introduce himself and made it very clear he wasn't interested in registering me."
• "Entirely unprofessional, definitely incompetent and quite appalling."
• "DO NOT USE RICHMOND HAMPTONS. DAMIAN WASTED 2 AND HALF HOURS OF MINE AND MY PARTNERS TIME AND COST US MONEY TO JUST NOT SHOW UP FOR AN APPOINTMENT."

Professionalism

Pros:

• "Always had great service and results from Hamptons in Richmond."
• "They were calm, professional and very knowledgeable about the intricacies of the local market."
• "Paul Price and the team at Hamprons Richmond sales were extremely professional and value adding."
• "He was extremely professional, efficient and courteous."
• "They were efficient, clear and communicative at all times."
• "Their manners and professionalism were remarkable."
• "I would highly recommend them to anybody who values completing a business transaction with both ease and integrity."

Cons:

• "The only slight downside is the paperwork involved with a large corporate agency."

Responsiveness

Pros:

• "Rory was exceptionally responsive to emails and calls, as well as SMS when the occasion arose."
• "Sheila at Hamptons Richmond worked very hard to secure great corporate tenants for my property in Richmond. Very professional at all stages of the let and responded to all calls and emails within the hour."
• "Rory Clarke has assisted my first purchase greatly and made the communication between the developer and I as smooth as possible."
• "Rory Clarke in particular was super responsive, professional and friendly."
• "I’ve been liaising with Rory Clarke the whole way through our rental process, and he has been professional, communicative and responsive the whole way through."
• "She staged the viewing, managed the paperwork and secured the offer within 24 hours."
• "Cameron Bell made sure that everyone in the chain was kept informed of events as the sale progressed."

Cons:

• "As long you do not have any problem with the property the agency is polite and friendly but GOOD LUCK when you need something."
• "I have been without able to use the water for more than 2 weeks due to a broken pipe."

Agent Performance

Pros:

• "Sheila O'Brien... arranged very quickly the viewings."
• "Jon Cowling... always helpful and communicative, liaising with us out of hours when required."
• "Sheila O’Brien was very friendly and thorough when showing me a flat."
• "Matthew accurately priced our property in an obviously uncertain market, resulting in a very acceptable offer at the top end of our expectations."
• "Cameron Bell... explained everything to us and really did make everything so much easier."
• "Justin from Hamptons... ensured that we had a very smooth, fast exchange and completion."
• "Jon, Matthew and Rory at Hamptons Richmond helped me a lot in my purchase of my house at Richmond. They were always helpful, guided me with the correct information, and answer my questions in detail."

Cons:

• "An almost harrowing experience that does all estate agent stereotypes proud!"