Magic Alley Reviews Summary

Event Experiences

Pros:

• "Highly recommended. Our youngest has additional needs and the lady who ran the shop was brilliant with him 😀"
• "We had a fantastic time, the staff are all so lovely and friendly. I highly recommend it and we are looking forward to the next one."
• "The actors were great, very funny, and the quiz / clues were well devised, although some puzzles were certainly difficult to figure out."
• "First time I've been to this place it was brilliant fun. Really well managed and set up. Really good value for money."
• "Absolutely LOVED this place. The staff were all so friendly and chatty and welcoming."
• "Definitely magical and worth a visit. We did the Treasure Hunt and were kept entertained for several hours."
• "We had such a great time at this cool quirky place! The staff are really lovely, entertaining and knowledgeable."
• "We had an amazing time doing the Twisted Circus evening. A lot of time and effort had gone into creating this scary and entertaining experience."

Cons:

• "Becareful buying products in the shop! Absolute extortionate prices! We brought a mug for £13 yet in tk maxx it was £4.99!"
• "Really wanted to like this place... £27 for 2 adults and a child seemed steep for something that was said to last about 40 minutes."
• "The two stars are for the beautiful style and layout of the shop and that is all... this place is a total rip-off."
• "If I could give this a 0 I would, but unfortunately I can’t... Shame on them for treating customers with disrespect."
• "We were expecting lots of interactive displays and fun... Waaay overpriced, for what is essentially a few darkened rooms housing a few props."
• "Having read all these reviews, we weren't sure if we'd been to the same place... It was very expensive for what essentially turned out to be a cup of weird flat ginger beer."
• "Would have bought tickets for the museum had it not been for the rudeness of one of the members of staff."
• "Absolutely rubbish... they don’t have wands yet states it does... The lady we spoke to who works there was rude and not very helpful."

Shop and Product Variety

Pros:

• "Magic alley itself is a lovely shop with all sorts of different wonderful delights."
• "Lovely shop we pop into regularly. A powerful witch sells all sorts of interesting magical items and games."
• "I loved this shop! They have a huge range of incense, collectables, jewellery and other interesting things for the home."
• "Curious shop, selling crystals, magic related stuff, costumes, skulls, books, and other magic paraphernalia."
• "Amazing shop, could have spent a fortune in here today. Steampunk, GOT, Harry Potter and more."
• "Lovely quaint store that will remind you of Harry Potter world! Nice gift shop in Stratford upon Avon."
• "Lovely store. Been today and got a crystal ball and crystals and an angel worry stone."
• "This shop is ABSOLUTELY AMAZING. I loved it. As soon as I walked in, I knew that there had to be something here I would be interested in."

Cons:

• "Sadly I was very disappointed. I was expecting a shop with unique items with a magical atmosphere, but what I found was mass produced products."
• "For example I recall visiting here and seeing that theyre selling decorative potion bottles which have obviously been bought from Hobbycraft... and are being resold for £10 more!"
• "My sister picked up a candle that had a TKMax price of £5.99 on the side and a Magic Alley price of £19 on top of the lid."
• "One downside is that the staff follow you wherever you go and watch you from behind... Not great experience. ☹️😐"
• "The only down side is the attraction that you go around is very expensive and a family of 4 have to pay separate."

Staff Interaction and Service

Pros:

• "The staff are awesome (and I mean ALL of them) we were made welcome from the second we got in."
• "The Staff were dressed very Snazzy. They were very helpful, Bonnie, Barry & Derek the boss."
• "Lovely, helpful and patient staff. We booked the Enchanted Forest which was great, they loved solving the clues."
• "Each member of staff from front of house to those in the experience and to the staff at the end checking the answers in your book are all marvellous."
• "The staff are very warm and friendly. This place is great for adults and kids alike."
• "The team were fantastic when I emailed with photos, they sent me a new one at no cost. Very helpful and understanding."
• "The staff are really enthusiastic and welcoming. Butter beer tastes a bit like weird ginger beer though."
• "The staff made our visit even better by having a laugh with ourselves and other visitors. A huge thank you to Barry."

Cons:

• "Been in several times and it is definitely a lovely shop, however an experience today has ruined my view of the place. The man at the door was exceptionally rude."
• "Would have bought tickets for the museum had it not been for the rudeness of one of the members of staff."
• "My sister was basically told to leave, and that’s putting it nicely. Now I must add here that my sister was NOT rude, did not use any type of awful tone."
• "Very disappointed, £27 for two adults and a child. We were expecting lots of interactive displays and fun beyond the entrance."
• "Having read all these reviews, we weren't sure if we'd been to the same place. There wasn't any coffee shop area and when we asked at the till, we were told that we could buy butterbeer right there."