The Panic Room Gravesend Reviews Summary

Customer Service

Pros:

• "Staff member we had was very nice and helpful, welcoming and went above and beyond."
• "Very special thanks to our game masters Luke & Jess who made the whole experience even better!"
• "Our host Curtis was so nice, he was cheerful, helpful and enthusiastic from the start."
• "Myles was a fantastic games host for The Don and was quick deliver the right amount of assistance."
• "Staff were really friendly and informative and gave recommendations for other escape rooms we might enjoy."
• "The staff are brilliant, very welcoming and friendly and eager to help with anything you need to make your visit better."
• "A huge thank you to Reece for making the whole experience a fun and memorable one."

Cons:

• "We went out hoping for a lovely day out and instead were greeted with patronising and rude employees."
• "Staff were indescribably rude, and even went to the length of refusing to return the deposit placed after the booking."
• "Poor staff, had a really bad attitude towards young people, were unwilling to help us."
• "It started a bit chaotic because the lobby was full and we had a bit of trouble hearing our guide."
• "I Googled panic rooms. Since then I have been tortured with ads from this place (4/5 per day)."
• "No parking on site."
• "Its worth the money for sure only problems we had is that some of the game had not been reset properly from the last team doing it so the staff had to come in and mid game and reset it."

Escape Room Experience

Pros:

• "Highly recommend this fun escape room experience."
• "We had a great time in The wizard of Oz. Perfect for my 8 year old daughters first panic room but challenging enough for adults too."
• "It's just a brilliant experience, with challenges and puzzles in funny and sometimes spooky environments."
• "The newer rooms - Old Father Time and The Gilman Hotel are unique experiences, and like all of the other rooms, I definitely recommend the experience."
• "Absolutely fantastic escape rooms - I recommend it to everyone I can."
• "The room was so detailed and the puzzles were both engaging, clever and the perfect amount of difficulty."
• "The rooms were imaginatively designed with various clues cleverly hidden."

Cons:

• "Total waste of money room so dark, one torch between 4 of us, even with only one person being able to see found it too easy to complete."
• "Room was small. Props have clear signs of weathering."
• "The room itself was very much a finding keys and codes to unlock locks until you get the last lock. It was decent but not the best escape room I have been to."
• "I wouldn't recommend The Don as an experience to do as we didn't enjoy it."
• "A bit pricey for what you get."
• "But none of the games were 100% accessible for people with wheelchairs or other mobility aids. (and 2 of the 4 had Aural elements)"
• "Unfortunately, it was too much for just the 2 of us but we were trapped knowing if we only have 2 more minutes that final puzzle would have been solved."

Facilities & Amenities

Pros:

• "With decent facilities, super awesome team, digital copies of team photos thrown in, a gift shop, bar area, Good Music, even an Axe Throwing area, all very safe and well organized too of course."
• "The atmospheric lighting was a little low and hand-torches proved useful."
• "With the Covid measures in place felt totally secure and safe!"
• "Easy online booking and excellent quick communication with all emails."
• "The rooms are so well themed, with period furniture or custom made props adorning each, and they all have a custom soundtrack, with sound effect and music which helps build the tension."
• "Some rooms also cater for wheelchair access which is great!!"
• "Pleasant place to visit. Could do with a clean though as it's quite dirty outside, windows are quite dirty but once inside all is ok."

Cons:

• "The dingyness of the reception area and overall shabbiness of the place somehow adds authenticity to the whole experience."
• "Can be a bit of awkward finding the right building but there's plenty of them around to direct you if you go in and ask."
• "High accessibility was not incorporated into the design of any of the games we played."
• "Mansion Impossible (online game) - it was OK. Not the most intuitive of games & the types of puzzles were very similar."
• "Also got hung up on one prop which proved to be a 'nice to have' and not essential to escape."
• "I think I expected a little bit more for my money."
• "Arrived late and therefore had to pay a fee and rebook for a later time."