Address: 19 Great Cumberland Pl, London, W1H 7AS, United Kingdom
Phone: +442071128478
Rating: 4.4
based on 185 reviews.
Hair Services
Pros:
"Loved my hair extensions, definitely recommend if you want to add life to the hair!"
"Melinda cut my hair and I would say amazing is an understatement."
"Had a lovely balayage done by Melinda! I was very nervous as this was the first time I was having my hair coloured but I’m really glad I went ahead with beauty and melody!"
"Blow - dry's are always always so good! Mel did a wonderful job with my hair giving it that extra oomph that it needed!"
"I have received so many comments on how my extensions look luscious and natural."
"Melinda absolutely transformed my hair!"
"Best place for hair extensions I have tried many places but this is my absolute favourite."
Cons:
"I spent £285 for my hair and short hair treatment and I’m not satisfied with the results my hair are still frizzy, not strength at all, not smooth in fact it feels same as before even after keratin treatment."
"As a first time customer, I can assure you it will be the last. I paid 45 pounds and am disgusted and disappointed with my hair and with such careless styling."
"The front parting was not at all done properly and it did not cover the front parting area of my head... the rings were visible."
"To make my whole experience worse than ever... the stylists put a toner through my own lovely blonde hair... my hair now has a grey dullness to it."
"I left with 5 inches cut from my head, poor uneven colouring, dramatic breakage and my extensions completely exposed."
"The hair stylist refused to listen to what I wanted and just kept focusing on my fringe the entire time."
"Once the hair piece was put on my head it looked totally false and it was very visible it was like a wig."
Laser Hair Removal
Pros:
"I have my laser treatments at Angel branch and absolutely love it. My therapist is very careful professional and friendly."
"Totally recommend it as well as the laser treatment am still going through. No so much pain as with other hair removal treatments."
"Regularly having laser sessions with Hiba and they’re absolutely wonderful."
"I use Beauty and Melody (Angel Branch, Upper St) for laser hair removal. I find the ladies professional and friendly."
"I had today my second lasser treatment session and I must say the staff is lovely and explains everything you are concerned about very nicely and friedly."
"I have been receiving facial treatments and blue peel with Hiba she is absolutely amazing."
"I am currently doing the hair laser removal and I have been able to see clear results even after the first session, it's really effective."
Cons:
"After 8 sessions, there is no results. I should be hair free but instead I have more."
"Laser treatment wasn’t effective after 12 sessions in total so booking elsewhere."
"Worst laser hair removal experience. I've paid over £1000 and the results are not even visible."
"Not only the treatment did not work AT ALL, after finish 8 sessions and only after 2 months all my hair grew back."
"The hair laser removal is not good at all. I did 6 sessions and I didn’t see any results."
"If you're seeking professional laser hair removal, AVOID this place."
"Overall just disappointing as on top of all that I have not seen even a small change of hair growth."
Customer Service
Pros:
"The salon is extremely clean and has a nice, welcoming atmosphere."
"All the staff at Marble Arch branch are very customer oriented, they possess an excellent customer service skills & friendly."
"The service was amazing. Kind people, great treatment, latest technology, clean environment!"
"Natalia, the lady at the reception is, friendly, helpful and professional, always handling everything so professionally."
"The staff is super friendly and professional and the results are amazing."
"The main reason I keep going back to Beauty & Melody is the excellent Customer service which is uncommon these days!"
"Staff were all very friendly, receptionists welcomed me with a big smile."
Cons:
"The most frustrating part was the awful customer service of the receptionist who do not even wished me farewell."
"Also difficult to reach a general manager Gemma to discuss the problem directly even though I left her a message."
"The management was downright rude and put the blame on the stylist rather than taking responsibility."
"Avoid this horrible place that only looks fancy and charges high prices...you'll find better places elsewhere."
"Not a bad salon but terrible organisation and professionalism."
"I would strongly advise anyone considering this place to think twice. Absolutely disgusting experience."
"I keep coming to this saloon, love Gosia who always does my hair perfectly well, but I seriously think you guys should pay special attention to your reception staff."