LiLi London Reviews Summary

Staff and Service Quality

Pros:

• "Everyone really friendly and polite."
• "My beautician was really precise and had great attention to detail."
• "All the staff were very friendly and helpful."
• "Lili was so nice and cut my hair amazingly!!!"
• "The girls are so welcoming and polite."
• "They made me feel so comfortable and even looked after my daughter when I had my treatment."
• "Staff very professional and welcoming."

Cons:

• "I had to seek the services of another manicurist to fix the Lily London girl's 'work'."
• "This person wasn’t trained on nails."
• "The nail technician was rough, I told her she was hurting me several times but she continued to keep doing the same things."
• "The nail artist seemed like in a bad mood or something but it completely turned out thinner than the usual one."
• "Clinic left me with a severe allergic reaction and wax burns on my eyebrows."

Salon Environment and Comfort

Pros:

• "The salon was clean and looked after."
• "Lili Salon is a clean and friendly place."
• "Clean, sparkling and massive beauty salon."
• "The salon: Aesthetics are beautiful."
• "The salon was extremely clean, and staff were very welcoming."

Cons:

• "The pedicure chair was uncomfortably angled."
• "Although I told a member of staff I had used the last of the toilet paper, it had not been replenished when I went to use the toilet again."
• "It wasn’t my first time visiting this place. Each time I had a great experience, so when I needed my nails done I booked an appointment without a second thought. Unfortunately, this time my experience wasn’t so great."

Quality of Treatments

Pros:

• "Very good natural job done on my eyebrows."
• "The results of my Hollywood and underarm waxing were brilliant."
• "The haircut was great, and they paid a lot of attention to make sure it looked perfect."
• "My nails are ready for the Christmas period and she has a client for life in me."

Cons:

• "For £48 I got plastic ones, disproportionate, sticking up nails, which started falling off one by one the very next day."
• "I absolutely did not enjoy it at all, it was very uncomfortable during and although I loved how they did my nails, afterwards I saw almost all my cuticles (hands and feet) were bleeding!"
• "My nails popped off again and bleed so much I had to go to A and E."
• "The pedicurist filed the nails too hard and caused the area around the edge of my big toes to bleed."
• "The gel polish began peeling off after a few days."