Address: 64 Brixton Rd, London, SW9 6BP, United Kingdom
Phone: +442031500414
Rating: 4.5
based on 169 reviews.
Customer Service
Pros:
"The team is very friendly and welcoming."
"Thank you Bella Lash Brow for a great experience every time x"
"The experience was great, they made me feel comfortable and communicated with me about the process of the treatment."
"Debbie’s whole team is extremely professional and caring."
"Everyone is so friendly I felt very taken care of!"
"The staff were very friendly and helpful, explaining about the different lashes and lengths."
"The girls were super friendly and really care about making sure you're happy with the treatment but also educating you on how to take proper care so it lasts longer."
Cons:
"I am so disappointed with your poor services."
"There has since been no attempt to reschedule my appointment, including no reply to a follow-up message I sent over 3 days ago."
"Do not waste your money with this mediocre beauty salon."
"Very disappointed I traveled a long way cause I thought they were professional people by the look of their Instagram posts."
"No one explained me about this before, no one confirmed the appointment and the lady is super rude, not showing any empathy for the clients."
"I messaged Debbie the manager the following day explaining my frustration and politely asked for a refund but she deliberately chose to ignore my message which is completely unacceptable and unprofessional and then BLOCKED ME!"
"I am absolutely devastated. I have NEVER had such a negative customer experience - least of all with a company that I was desperate to take my business to. Shameful."
Quality of Treatment
Pros:
"It wasn't painful at all and I am very happy with the results!"
"Debbie is very experience & professional."
"If you want to go somewhere trustworthy and worth every penny. This is the place. Highly recommended!"
"As I’ve gotten older, I realised that you get what you pay for. Bella Lash Brow is so professional, the services are done with perfection."
"I am in love with my brows!! I had Patsy doing my brows this time, and she smashed it."
"I'm usually always very pleased with the results but have been wowed by how amazing Shani's work is considering she started training less than a year ago."
"The end result was more than I expected. They looked longer and more volumised and felt like my own."
Cons:
"Wished I did not choose this place my lashes fell out within days."
"I followed the aftercare instructions but still didn’t last."
"Paid more money to have a senior person and she left the treatment on too long so my eyelashes were basically fried."
"BUT within 24 hours almost half of them had fallen off and 3 days later there’s probably about 5 lashes left!"
"They destroyed my lashes and then refuse to give me a refund!"
"The second time most of my lashes came off- they were not my natural lashes falling off as they were still there- they just wasn't bonded to my lash properly."
"This was the worst and most expensive lash lift I have ever gotten!"
Professionalism
Pros:
"As soon as I stepped into the shop, they were very professional and friendly."
"I completed a brow threading and tinting course with Debbie. Another great course detailed and insightful."
"I did Debbie Cotti's classic eyelash course in February 2018. I found the course really professional and insightful."
"Debbie delivers a professional service appointment after appointment and is the most reliable lash tech in London."
"Bella Lash Brow has incredibly talented lash technicians who pay attention to detail are are committed to proper technique and lash health."
"Totally professional and knowledgable."
"Debbie is an expert in her field and I valued all the information she was gracious enough to share with me."
Cons:
"Knowing that I was flying out the next morning and I got my lashes done for the purpose of looking good on holiday, she had the audacity to tell me I should come back after holiday to get an infill as her excuse was she did not have enough “time”."
"I was a bit disturbed that the technician lowered her mask while saying goodbye and asking me to leave a review."
"However no PPE worn by staff member whilst doing my treatment."
"2 calls taken during my treatment which is unprofessional."
"When I made a complaint to the owner, Debbie as she called herself, she was very unprofessional and hung the phone on me."
"AVOID THIS PLACE!! All the 5 star reviews are from the manager Debbie’s family."
"ABSOLUTELY TERRIBLE SERVICE! Please save your money."
Value for Money
Pros:
"I work 4 days a week as a Human Resources Advisor and I'm currently making around £700 a month as an eyelash technician in the evening and weekends."
"I would highly recommend anyone to Bellalashbrow and the price is very reasonable too."
"Money well spent! Such a relaxed atmosphere, so much knowledge, nothing is hidden."
"I now do lashes as a second source of income with a book of steady and regular clients."
"Highly recommend! It was my first time getting my lashes done..Debbie was very accommodating to what I wanted, whilst keeping my lash health in mind."
"The course covers everything an eyelash technician needs to start their own business from techniques to equipment and marketing."
"I love the efficiency of their booking system, they have a record of all your previous appointments and smooth easy payment."
Cons:
"This place is a rip off."
"1 star is already over rated for this place! I have just wasted £150 to not even look like i have a bit of mascara on."
"They don’t know what “Russian lashes” are. Owner is in denial, staff are under qualified and the salon is overpriced."
"I will definitely won’t leave this issue as it is and will contact Groupon to get my money back."
"Absolutely disgusting the lack of customer service."
"I am very regretful of buying anything from them. I don’t recommend you using this beauty services because they won’t face it when you need it or an accident occurs."
"I am absolutely shocked and appalled by this message, having been left upset by a review which I did not write."