Muskaan Brow Bar Reviews Summary

Hygiene and Cleanliness

Pros:

• "The team are efficient and hardworking and you'll get what you pay for - which is a great manicure and eyebrow makeover!"
• "I got a full set of acrylics done which came out beautifully. They’re all the same length and very neat and Carefully done."

Cons:

• "They r so unprofessional all there staff is not hygiene properly."
• "Also, the salon is completely unsanitary, utensils and all other equipment are not sanitised."
• "Furthermore, the hygiene standards at muskaan were shockingly poor. The equipment used during my treatment appeared unclean and unsanitary."
• "The place is also dirty they offered me a pedicure in a seat that had just been used and wasn't cleaned in between."
• "No hand washing facilities!!! Poor covid precautions."

Customer Service

Pros:

• "Love this place! A lady named Sonu is the best beautician there, she's absolutely amazing! She gives such a good quality service, is very professional and friendly too! I would highly recommend her and will be going back soon!"
• "Michael always greets everyone with a smile and he is a pleasure to talk to when giving a manicure."
• "Always impressed with the service I receive when coming here. I get cluster lashes which last for a month, Indu is always so patient and lovely with me and I leave the salon feeling satisfied every time."

Cons:

• "Poor quality of my nails the old man that done them rushed my appointment and also he was really rude to me."
• "The receptionist seemed disinterested in assisting me and barely acknowledged my presence."
• "Rude staff and bad service. I was left with uneven badly treaded eyebrows."
• "The staff were good at behavior but their quality of work don't make us feel go again."
• "They talk in their own language and making customers feel awkward whilst giving the service."
• "The staff are rude and untrained and said I have no manners when they were in the wrong."
• "Very unhappy -rude staff."

Quality of Service

Pros:

• "For anyone new going to this shop: -Ask for Indu who is brilliant with eyebrow threading - quick and gentle."
• "I also highly recommend Lee, Johnson and Milem for nails - their service is consistently excellent."
• "Wow… excellent service provided by this saloon.. really impressed by the work Ms. Pooja."

Cons:

• "She barely asked what I wanted, I asked her to just clean up and not to take too much off. She nodded as if she understood, so why did one eyebrow end up being straight while the other one ended up being arched?!"
• "I had very bad experience here. Poor quality threading and skin below eyebrow on both sides got hurt very badly twice."
• "They are extremely unprofessional- the glue they use for the eyelashes does not even last 4 days."
• "The worst place I’ve ever been for nails. They don’t understand you at all."
• "Both branches have broken pedicure chairs, they used old newspaper under my feet instead of towels."
• "Awful experience at the Lewisham Branch. Went in for Shellac nails. The lady cut my cuticle whilst cleaning them up."
• "I was left with horrible cluster lashes with gaps."

Pricing and Transparency

Pros:

• "And their prices are really cheap as well."

Cons:

• "Charged £45 when said £25 on sign outside."
• "Went here today with my partner absolutely disgusted was told the price was £30 got to the point of painting the lady was like pay before I paint sorry but I would avoid this shop like the plague."
• "Please don't waste your money. I paid £25 for take off and shellac. It's now day 2 and it's pealing off."
• "To make matters worse, the pricing at muskaan was exorbitant considering the quality of service provided."
• "The customer service is the worst I have seen and it is overpriced. STAY CLEAR."

Communication

Pros:

• "They are amazing. I usually don’t like going to nail salons- but this one is great. So many options to select from, super friendly staff and no problems with communication either."

Cons:

• "The worst place I’ve ever been for nails. They don’t understand you at all."
• "They talk in their own language and making customers feel awkward whilst giving the service."
• "AVOID THIS PLACE! Girls working there do not even speak English and are very rude!"
• "They're clearly talking about customers in their language; rude and racist!"