Bella & Bello Hair and Beauty Reviews Summary

Customer Service

Pros:

• "Great customer service experience at Bella&Bello beauty and hair."
• "They treated me like a regular customer if not better :)"
• "Took my 9 year old here today for a wash and style! Great customer service, beautiful relaxing atmosphere and child friendly."
• "Great customer service, very welcoming atmosphere, very professional."
• "The staff was super friendly and welcoming."
• "The team are welcoming, the salon is so nice; seating is fantastic, the place is spotless and smells of lovely scented candles."
• "Customer service was so amazing."

Cons:

• "The worst experience ever. Would be a choice would choose 0 stars."
• "Staff working there is not professional at all.. super rude and didn’t listen to what we were saying."
• "The lady who claimed to be the 'owner' was really unprofessional and started shouting at me when I was talking to the hairdresser Kayleigh."
• "I didn't like my experience with this salon. They were not prepared to see me, although I have made an appointment online."
• "The lady at reception was very rude, once I asked if she can still do my facial."
• "Worst experience eeeever! The staff was rude and very unprofessional."
• "I was greeted very aggressively by a lady who tried to argue with why I was dissatisfied and that the nails were fine."

Salon Atmosphere

Pros:

• "Lovely clean and modern decor, the lady that greeted me and the stylist were both very lovely."
• "From the elegant and glamourous interior to the beautiful and friendly women who work at this salon, it is truly a relaxing experience."
• "The salon is beautiful and clean."
• "The place is very hygienic and relaxing I wish them all the best."
• "The atmosphere was so lovely."
• "There is a great ease and relaxed atmosphere here."
• "Very welcoming atmosphere."

Cons:

• "Plus it's quite hard to find."
• "The stylists were roaming in shawls and stood by the heater."
• "Arrived there when it was snowing just to find the place locked. They never bothered to contact me or post an update on their website. RUDE"
• "However the experience I had was not relaxing and not for me, due to a certain chaotic energy about the place."
• "That place is always empty, now I know why."
• "Overall wasn't the relaxing and rich experience that I was hoping."
• "The owner will probably respond to this review with a really defensive reply, as per usual with anyone who criticises a bad service here."

Professionalism and Skill

Pros:

• "She suggested things that would suit my type of hair better, within keeping it in the original style I wanted."
• "The gorgeous ladies at the salon are superb at what they do."
• "The hairdressers Giovanni and Danni the hairdressers also very professionals."
• "Isabel was very professional with years of experience and worked in a very organised manner."
• "Natalia was so lovely, listened to me and what I wanted and talked with me about it, and I'm so pleased with the cut and the styling she did after."
• "Masih is amazing, she is really patient and has a keen eye for detail."
• "I am so so happy with my experience here! Mojgan did my balayage so beautifully and I have never been more happy about my hair!"

Cons:

• "They did a very awful job. My hair is long and I asked them to trim the front (bangs) but not only did they overcharge me, but also they made a terrible mess."
• "THE WORST EXPERIENCE IN MY WHOLE LIFE Avoid going to the Brazilian hairdresser."
• "I came for a blow dry which by its nature should be relaxing. That was the opposite. I honestly feel my hair is traumatized after."
• "Not worth the money at all. (£37 for a terribly done pedicure?)"
• "Terrible shellac manicure - has not lasted more than 3 days."
• "I will suggest everyone Please don't do your makeup with her. She is very bad as makeup artist."
• "Worst haircut ever. Asked for layered cut, hairdresser incapable of doing this."

Value and Pricing

Pros:

• "The price was quite fair and affordable."
• "Prices are good and the ambience is very relaxing and laid-back."
• "The prices are great."
• "Great value for money."
• "The service is always consistent if you have a voucher or pay fully. The salon is clean and the staff are always friendly. It is great value for money."
• "She gave me a balayage, a cut and style which turned out exactly how I wanted it- at a very reasonable price."
• "Additionally the Hot Wax here is amazing and great value for money."