ScS - Sofas, Flooring & Furniture Reviews Summary

Customer Service

Pros:

• "The sales lady Katie was fantastic as was the store manager Barry."
• "brian was fantastic in helping me choose a sofa - top level of customer service."
• "Fab customer service, great prices, fab deal."
• "Visited in News Day and was helped by very attentive yet not pushy sales staff."
• "We have been dealing with Dave throughout our process who has been amazing! Very friendly and very helpful."
• "The professional sales staff at the Lincoln store made the decision easy, with a great price on excellent credit terms, and the ordering process was simple and speedy."
• "Staff were really friendly and polite."

Cons:

• "Up to 5 weeks for fitting really isn't good enough."
• "Salesman wasn't listening to us didn't care."
• "Their customer service is non-existent, just empty words."
• "You do not have the common courtesy to reply to me, let alone give me back my money."
• "Never have I experienced such poor customer service!"
• "Absolutely terrible customer service received today!"
• "Absolutely appalling. DO NOT USE. Would give zero stars if possible."

Delivery and Product Availability

Pros:

• "he helped me out due to moving house by storing the sofa instore which was a massive help."
• "Drivers brilliant on the 3 occasions."
• "the scs delivery team were excellent phoned me with a delivery time turned up promptly."
• "Everyone was really friendly and helpful."
• "Great service, ordered sofa and carpet with them and got a great deal."
• "The issue has been resolved but await delivery and fitting of carpet with a degree of cautiousness."
• "There was a good choice of furniture and colours and we are looking forward to taking delivery of our new sofas."

Cons:

• "A two seater sette and chair was ordered beginning of May actually given a delivery date late June and told covid will not affect this order after three maybe dates for delivery the latest maybe date is now the end of October."
• "I am now informed that suddenly one of the carpets is out of stock and now a wait of a further 12 days."
• "We just have to see if SCS live up to their delivery time quoted."
• "The sofa and coffee table were supposed to be delivered together but there was a mistake and had to come separately."
• "Now they have just called after saying one hour away to tell me that they don't have the sofa... just the cleaning kit."
• "I have been waiting almost 1 month for a refund for items returned to you over 5 weeks ago."
• "Order arrived and wrong. Replacement arrived and still wrong."

Sales Experience

Pros:

• "After making a decision on which sofa I would like to buy he then gave me a very great deal."
• "It was really nice not to have any hard selling as I wouldn't have stayed."
• "I was left to look around which I appreciated so I did not feel like I had to buy."
• "Ordered carpets from Jordan. He is very friendly and accommodating."
• "I would certainly recommend ScS store as I have purchased from them before. And have always been satisfied."
• "Good salesman, great sofa."
• "The manager was very helpful and informative."

Cons:

• "STAY CLEAR OF THESE CONS AND GO TO A REPUTABLE DEALER."
• "pushy salesman and when I did decide on a purchase I was bamboozled with all the 'extras' that needed paying for."
• "Wow DON'T BUY HERE I just found out that they don't 14DAY RETURN policy, once you get the stuff you have to keep it no matter on top of that, they forced me your bunch of insurance that is pretty much useless."
• "They just tell you what you want to hear so they can get a sale."
• "We were bombarded by salesmen when we entered the Lincoln store, at least four within two or three minutes."
• "Avoid at all costs."
• "Certainly wouldn't use again or recommend."