Canterbury Motoring World Reviews Summary

Customer Service

Pros:

• "The communication has been amazing."
• "Staff are very friendly and so helpful."
• "Aaron remembered us and he was very helpful as always, genuine, couldn't do enough for us, he even saved us money today."
• "I have been served by Joshua who I’ve found to be very polite, friendly and helpful."
• "Aaron was very much on the ball sorting out paperwork and with updates."
• "The manager of the showroom and the team in the repair centre are faultless. Incredible customer service from start to finish."
• "Everyone was really friendly and helpful especially with sorting my p/x and remaining finance."

Cons:

• "So we wasted our time and had a wasted 30 minute journey to Canterbury."
• "The salesman didn't even smile once either which I feel is important to establish a rapport."
• "Spoke to these guys on the phone, very rude ad generally poor customer service."
• "Very disappointed in CMW, you need to be clearer on your website regarding reserving vehicles, I have now looked elsewhere now for my next vehicle which is a shame as I really wanted to use CMW."
• "Didn't like way staff treated me as good as said I going waste his time."
• "Aron is very rude when speaking to customer."
• "POOR CUSTOMER SERVICE."

Car Quality

Pros:

• "The selection of cars at Canterbury Motoring World is simply unbeatable."
• "The purchased car was low mileage, drove beautifully and great condition."
• "Not only was the car perfect for us and in great condition."
• "Car is excellent, high quality."
• "The car was in great condition, and their attention to detail was impressive."
• "The car I bought drive superb."
• "The car was immaculately clean upon collection."

Cons:

• "I noticed that the coolant had just been topped up with water, no anti freeze in it."
• "I spent thousands on various repairs that weren’t my fault until the fuel injector went on the way to my wedding which eventually meant I had to scrap it with loads of finance left to pay."
• "Purchased a 3 year old car from Canterbury Motoring World in Canterbury. Just less than 6 months after purchasing it it developed a fault."
• "I noticed a few minor problems with the car being an older used car."
• "Went to see a renault captures today I liked it very much first until I saw that the rear off side passenger door and and drivers door has had damage in the past it had been repaired but very badly the paint was dull."
• "Day 2 of having the car it kept stalling whilst accelerating."
• "The car is still sadly in the garage after several weeks, but unfortunately I had decided not to have the car back due to the nature of prob and time it's taken to resolve."

Customer Experience

Pros:

• "Everything went very smoothly."
• "I would highly recommend CMW to anybody thinking of buying a car. Definitely 5 Star service!"
• "I received excellent customer service pre and post-purchase."
• "Couldn’t recommend CMW more - get yourself down there!"
• "Their high rating for customer service is well deserved."
• "Brilliant, genuine, professional service."
• "Outstanding customer service makes you feel very welcome and always helpful from start to finish."

Cons:

• "I was then advised to come back....yet another journey back to Canterbury."
• "After over a week, despite numerous follow-ups, the car was sold to another buyer without anyone informing me."
• "We were told that their finance might not be approved and we would be called either way that afternoon. (We never received a call...)"
• "And yes Arron i am not the happy customer from your so called happy customer list."
• "Rang CMW and they said even if I had the extended warranty the flywheel is not covered by the warranty."
• "You are only given 3 months warranty then after that you’re on your own."
• "We won't be going to this dealership again."

Value for Money

Pros:

• "Their prices are one of the cheapest around."
• "Always good quality cars at great prices."
• "The prices are pretty keen even comparing to private sales on auto trader, so I have never felt the need to try and haggle down the price."
• "Purchased Bmw f31 touring. They delivered the car to me free of charge from Kent to Cambridge, fantastic."
• "No pressure sales, paperwork handled easily."
• "Would not hesitate buying a car from them again in the future."
• "Thank you."

Cons:

• "They may be nice to get you a deal but dare come back for some help."
• "I spent thousands on various repairs that weren’t my fault until the fuel injector went on the way to my wedding which eventually meant I had to scrap it with loads of finance left to pay."
• "Went there to look at a Mercedes e class, staff were friendly enough, they asked if I had a part x had a look around and come back with very low offer, in fact £1000 less than we buy any car."
• "To sum this up, worst experience by far and will not recommend this company to purchase a car to anyone."
• "Unfortunately a courtesy car was not available until the second week of no car stereo."
• "Avoid. They use any trick they can to get rid of you when your car goes wrong. Their 3rd party warranty is a joke and they send you to places like HALFORDS for 'repairs'."
• "WORST car trader I have ever come across in my life. Doesn't matter what ethnicity the customer is BUT they definitely don't treat people equally."