The Boat House Reviews Summary

Service

Pros:

• "Staff excellent and provided the right level of attentive service, with good humour."
• "The lady who served us was so attentive and lovely and it was all served piping hot and at unbelievable speed."
• "We found the staff to be very friendly and attentive."
• "Staff attentive, smartly dressed and nothing too much trouble."
• "The staff were so helpful throughout the day & evening especially Emily preparing for the big day."
• "Staff were attentive with great waitresses."
• "The staff are very friendly, service excellent."

Cons:

• "Very disappointed to be informed after 15-20 mins queuing that we couldn't order food because we were sitting outside."
• "We arrived to be greeted by a manger who was complaining with his staff and in front of us."
• "She was rude she was bombastic and she was not discreet."
• "Rude entitled blonde waitress."
• "Asked 'have you booked?' and 'who told you you could sit here?' by another member of staff 5 minutes later."
• "Well what can I say after standing and waiting for several minutes... we were completely ignored."
• "Service was really slow."

Location & Ambience

Pros:

• "The ambience in the restaurant was cosy - there is a log stove - & very relaxing."
• "The location is lovely, next to a lake/mere, which you may walk around after your meal."
• "The location is amazing."
• "We sat outside admiring the wonderful view of the mere, watching the resident Herons, geese, ducks and swans. It really is a perfect setting."
• "The Boat House has a superb location next to the mere with outside seating that offers views of the boats on the water."
• "Absolutely amazing views of the mere."
• "The boat house is right by the lake, a lovely position."

Cons:

• "Car park too small - nightmare once in as can’t turn round."
• "Limited parking though paid for spaces are available further down the road."
• "The Ellesmere Lake waterfront unfortunately looks a little uncared for and sad compared to past visits."
• "And the woman's toilets were less than impressive."
• "The ladies toilets are shocking and putting a sign up saying they are undergoing refurbishment with no sign of work does not excuse no locks on the doors, no sanitary bins and extreme uncleanliness."
• "The space is cavernous and the acoustics poor, could do with some rugs to soften sounds."
• "The only downside which cost a star is the parking, having only one disabled space."

Food Quality

Pros:

• "The food was excellent and service very prompt."
• "Good hot tasty food at a very reasonable price."
• "The food was lovely and well presented."
• "Food was delicious and freshly cooked."
• "The sandwiches are astonishingly good!... like, better than you can imagine! So is the pizza! Wonderfully authentic and fresh."
• "The brie, bacon and cranberry sandwich was delightful."
• "The food is delicious, they have plenty of drinks, They decaf tea and soya milk."

Cons:

• "Only required snack so ordered coffee and carrot cake excellent coffee, unfortunately carrot cake dreadful very dry."
• "Food was overpriced. The veggie burger was Middle Eastern spiced and it didn’t say so on the menu (not tasty)."
• "Deserts are small and lack flavour."
• "The Vegan breakfast option isn’t really a breakfast."
• "Over priced & under cooked!!!"
• "Food was unimaginative dry and bland."
• "Food was cold and overpriced."