Address: 21, In Shop Market Village In Shop Market Village, 70-73 The Mall, E15 1XQ, United Kingdom
Phone: +442082212711
Rating: 3.8
based on 102 reviews.
Customer Service
Pros:
"Always get appointments sorted out for me even at last minute."
"They accommodated us even if we’re late."
"The staff are always friendly."
"The owner is always welcoming."
"Lovely friendly people, great welcome on arrival, really accommodating."
"Amazing service with friendly staff, felt so welcomed!"
"Staff are lovely and can have a lovely chat and laugh with them you feel at home there."
Cons:
"One Asian Man did manicure to the worst! Very rude and did it in 5 mins!!!"
"But the nail technician who did my nails, I think his name was Hay, was so rude, unresponsive and had bad attitude."
"Hannah, who did my pedicure rudely asked me to pay more and do shellac instead of using the normal nail polish."
"The lady at the till is very rude and uninterested in clients, she made me feel unwelcome."
"The receptionist decided she wanted to be very rude."
"Lady who done my nails did not listen to what I was saying, bad communication skills and just had an unbelievable attitude..!"
"The receptionists at this salon are unbelievably rude."
Quality of Service
Pros:
"I have had my nails done here manicure and gel many times. And each time I'm so happy with the service."
"The only place I get my nails done! The staff are so lovely and very friendly, they always achieve what design I want on my nails and they last for weeks!"
"The detail is immaculate and I'm definitely going back!"
"I’ve had some really nice and long lasting nail designs."
"The pedicure is perfect, my feet feel amazing and it’s like a deluxe pedicure for an incredible price!"
"Attention to detail was a thumbs-up and a lot of care was taken preparing my nails."
"She did my nails absolutely amazing and beautiful and just how I asked."
Cons:
"I walked out the store and 10 minutes later my nails had smudged."
"I went in to get my birthday nails done... what I got was NOTHING like the picture and looks really horrible."
"The nails are so poor that they will just snap off within a week."
"Very unhappy with the pedicure. The guy was rushed, rude and basically did not know what he was doing."
"1 star, would give 0 if possible. I have had acrylic nails for 15 years! Never in my life have I had such bad service and poor quality nails."
"The ‘owner’ of the shop did my nails and it was terrible. He filed my real nail until paper thin."
"The nail tech that was working on my nail made me bleed 2 times and most of my nails are wonky and not straight."
Price Transparency
Pros:
"Very reasonable prices."
Cons:
"After the lady finished my nails she gave me a paper with £48 to pay. I told her about the price I have been offered at the reception."
"When I got to the salon I asked the lady at the front desk how much they charge and she said £23, when I went back to pay she asked for £25."
"Almost cut my foot! Overpriced for a very poor service!!"
"Overpriced for a poor service! Not even worth for a star."
"I feel that the salon is very overpriced for the quality you get when you visit."
Cleanliness and Hygiene
Pros:
"I love the salon for how welcoming and clean it is especially now in times of Covid."
"It is always pristine and highly clean inside."
"Very relaxing, clean, hygienic place."
"This shop is brilliant! It is clean & all the staff have a warm friendly welcome."
"Also they are very clean (they sanitise tools and wipe the brows after, which I haven’t seen in other places)."
Cons:
"Seeing the rude behaviour and unhygienic practice of waxing, I left the salon."
"The worst service ever, dirty saloon, no cleaner station, they used the same gloves for all the customers."