Lagoon - Beauty Spa & Nail Salon Reviews Summary

Cleanliness

Pros:

• "The salon is very clean and relaxing."
• "Great place, clean peaceful, good value and very relaxing."
• "The salon is very clean, which is obviously a must!"
• "One of the cleanest place you could go, so professional and caring."
• "The salon is always spotless, and the staff are well skilled and caring."
• "Hygiene is one of the reasons i visit Lagoon. The salon is always clean and see the therapists cleaning the salon all the time."
• "Lagoon is extremely clean and smells nice."

Cons:

• "The atmosphere in the salon is very gloomy."
• "The water was tepid and my feet were only in it for a few minutes before the hard skin was filed off."
• "Occasionally there is boring classical music and other times it's just dead quiet."
• "The venue is quite cold and I even noticed some of the staff commenting that they were cold."

Customer Service

Pros:

• "They go out of their way to make sure you get an appointment slot that is convenient for you."
• "The team at Lagoon are second to none!"
• "The staff were pleasant, the establishment is very neat clean and tidy."
• "Always a lovely experience, I've been twice already."
• "The staff are all extremely attentive, professional, skilled and thorough."
• "The staff are all lovely and it is obvious that their top priority is making sure you are happy with your treatment."
• "The owners are accommodating and would always return a call if they cannot answer it straight away."

Cons:

• "Anyway, not coming back for sure … just wasted money."
• "Perhaps due to cultural differences or a language barrier they treated me very rudely and abruptly."
• "I made a complaint at the front desk, but it was not taken seriously by the male receptionist / manager, he was rude and didn't offer apologies or solutions."
• "Today however, the girl who did the tint and shape of my eyebrows was extremely unpleasant."
• "I received a phone call from them asking me where I was at only a minute past when I was supposed to be there."
• "Reception staff need to work on there people skills was told to turn down my phone when it wasn't loud."
• "No atmosphere. Incredibly rude and passive aggressive owner."

Quality of Service

Pros:

• "Had my first experience at Lagoon this afternoon. They were polite, quick and the results are great!"
• "I absolutely love lagoon spa. I first came here 4 years ago when I was given vouchers by a friend and haven't found a better beauty salon since."
• "The work is done to perfection."
• "I had a wonderful Deep Tissue Massage with a lovely South Korean lady called Ywan."
• "Very professional, quality service and without the pain I've experienced at other salons."
• "The pedicure was great too, I was very impressed how smooth my heels were after with how quick the treatment was."
• "The waxing therapist did a really good and thorough job."