Address: 78 Digbeth, Birmingham, B5 6DY, United Kingdom
Phone: +441214374150
Rating: 4.3
based on 470 reviews.
Accessibility
Pros:
"Staff were super helpful, couldn't ask for better."
"Box office staff were really helpful on the day of the show to accommodate for a change in circumstances that required us to switch ticket types."
"Tasha and her team were able to make arrangements for us to access the balcony area and be as comfortable and as safe as we possibly could be."
"As a disabled person I found the advice and help from all staff attending to myself and companion was excellent and very helpful thank you so much for giving us such a great time we will be back!!"
"By far my best experience at a gig since being confined to a wheelchair. Staff went above and beyond."
"As a temporary wheelchair user, I experienced the accessibility zone for the first time while watching a band."
"Very good accessibility. Has step free access and a lift."
Cons:
"Although the venue has gone to the expense of installing a lift to take wheelchair users to the balcony, they then place you so close to the stage you can’t see anything."
"A wheelchair user had a real struggle throughout with people coming past the narrow balcony pathways."
"It's not brilliant for access so I would not recommend it for wheelchair users."
"Unfortunately the venue, like the O2 Academy, is terrible for disabled access."
"Shocking lack of disability awareness. Attitude to customer care is terrible."
"Slight delays and confusion with where to stand in line for those who are disabled but otherwise a great night out!!"
"The worrying fact was that he stopped at my knees and never detected my metal prosthetic leg with his wand."
Staff and Security
Pros:
"The staff were so lovely, I don't know her name but the lady who helped us round was really kind and talkative, she was so helpful and lovely - thank you."
"Great venue. Security there a probably the best in the business."
"Security friendly, efficient and helpful too."
"Absolutely amazing staff, thank you Molly C and Jamie (I think it was) we went to see Vukovi tonight and they were so welcoming, friendly."
"The staff were excellent and the layout superb."
"Security and bar staff were all very friendly and helpful."
"Staff were also super helpful especially Helen! Made it a brilliant experience thank you."
Cons:
"Came for a concert, we were asked and ushered into an o2 priority queue after having proved we were eligible. 5 minutes later we were ejected from that queue and made to join the back of the main queue."
"Their aggressive security staff tried to confiscate my hearing aid batteries."
"Only down fall was not with the venue but the way the security acted, completely disrespectful."
"Security didn't seem to know what was happening, for example sending people (including myself) to the wrong line."
"I am absolutely appalled by the way my friend and I were treated by the bar staff."
"No participation from the staff, they weren’t even aware when told."
"On arrival there were some issues queueing outside as one of the Showsec staff kept moving where everyone was queueing as he wasn't sure where we should be standing."
Price
Pros:
"But bar facilities are decent with a good selection of snacks and drinks and moderate prices."
"Parking was easy nearby (Digbeth High Street carpark) and was still reasonable including the CAZ charge."
"And 3 VK blue for £10, bargain."
"Decent sound, reasonably priced beer for a gig venue."
"Friendly enough staff and a reasonably priced bar."
Cons:
"The price of beer is the only outrageous thing I can complain about. £5.10 a pint!"
"The drinks prices are extortionate at £7 per pint (May23), so if seeing a gig next time I would have a drink locally before going in."
"Drinks at the bar weren’t cheap, £6.50 for 2 Pepsi’s, £6 per pint."
"Drink prices are extortionate.. won't be drinking at o2 venues going forward."
"My biggest gripe involves the beer prices. I genuinely can’t believe a pint of shipyard costs £7.50."
"Very expensive drinks compared to other venues."
"The drink prices are a joke. I paid £17.90 for 2 single drinks."