O2 Institute Birmingham Reviews Summary

Category: Live music venue Birmingham

Address: 78 Digbeth, Birmingham, B5 6DY, United Kingdom

Phone: +441214374150

Rating: 4.3
based on 470 reviews.

Accessibility

Pros:

  • "Staff were super helpful, couldn't ask for better."
  • "Box office staff were really helpful on the day of the show to accommodate for a change in circumstances that required us to switch ticket types."
  • "Tasha and her team were able to make arrangements for us to access the balcony area and be as comfortable and as safe as we possibly could be."
  • "As a disabled person I found the advice and help from all staff attending to myself and companion was excellent and very helpful thank you so much for giving us such a great time we will be back!!"
  • "By far my best experience at a gig since being confined to a wheelchair. Staff went above and beyond."
  • "As a temporary wheelchair user, I experienced the accessibility zone for the first time while watching a band."
  • "Very good accessibility. Has step free access and a lift."

Cons:

  • "Although the venue has gone to the expense of installing a lift to take wheelchair users to the balcony, they then place you so close to the stage you can’t see anything."
  • "A wheelchair user had a real struggle throughout with people coming past the narrow balcony pathways."
  • "It's not brilliant for access so I would not recommend it for wheelchair users."
  • "Unfortunately the venue, like the O2 Academy, is terrible for disabled access."
  • "Shocking lack of disability awareness. Attitude to customer care is terrible."
  • "Slight delays and confusion with where to stand in line for those who are disabled but otherwise a great night out!!"
  • "The worrying fact was that he stopped at my knees and never detected my metal prosthetic leg with his wand."

Staff and Security

Pros:

  • "The staff were so lovely, I don't know her name but the lady who helped us round was really kind and talkative, she was so helpful and lovely - thank you."
  • "Great venue. Security there a probably the best in the business."
  • "Security friendly, efficient and helpful too."
  • "Absolutely amazing staff, thank you Molly C and Jamie (I think it was) we went to see Vukovi tonight and they were so welcoming, friendly."
  • "The staff were excellent and the layout superb."
  • "Security and bar staff were all very friendly and helpful."
  • "Staff were also super helpful especially Helen! Made it a brilliant experience thank you."

Cons:

  • "Came for a concert, we were asked and ushered into an o2 priority queue after having proved we were eligible. 5 minutes later we were ejected from that queue and made to join the back of the main queue."
  • "Their aggressive security staff tried to confiscate my hearing aid batteries."
  • "Only down fall was not with the venue but the way the security acted, completely disrespectful."
  • "Security didn't seem to know what was happening, for example sending people (including myself) to the wrong line."
  • "I am absolutely appalled by the way my friend and I were treated by the bar staff."
  • "No participation from the staff, they weren’t even aware when told."
  • "On arrival there were some issues queueing outside as one of the Showsec staff kept moving where everyone was queueing as he wasn't sure where we should be standing."

Price

Pros:

  • "But bar facilities are decent with a good selection of snacks and drinks and moderate prices."
  • "Parking was easy nearby (Digbeth High Street carpark) and was still reasonable including the CAZ charge."
  • "And 3 VK blue for £10, bargain."
  • "Decent sound, reasonably priced beer for a gig venue."
  • "Friendly enough staff and a reasonably priced bar."

Cons:

  • "The price of beer is the only outrageous thing I can complain about. £5.10 a pint!"
  • "The drinks prices are extortionate at £7 per pint (May23), so if seeing a gig next time I would have a drink locally before going in."
  • "Drinks at the bar weren’t cheap, £6.50 for 2 Pepsi’s, £6 per pint."
  • "Drink prices are extortionate.. won't be drinking at o2 venues going forward."
  • "My biggest gripe involves the beer prices. I genuinely can’t believe a pint of shipyard costs £7.50."
  • "Very expensive drinks compared to other venues."
  • "The drink prices are a joke. I paid £17.90 for 2 single drinks."

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