The Brunswick Reviews Summary

Staff

Pros:

• "Very helpful and friendly staff."
• "Friendly staff and good selection of beers."
• "Staff are sweet and charming."
• "Staff were friendly and helpful."
• "The staff are always really lovely and helpful there."
• "Helpful and friendly staff and enthusiastic customers."
• "Chris and the rest of the staff on the night couldn’t be faulted; they were so helpful and friendly- no request was too much trouble for them."

Cons:

• "Really disappointed, raved about Sunday roast and got all our friends to come. When there we were charged service charge on our food and drink order."
• "Came here for the kids music show, great venue and good food, let down a bit by the slightly aloof and unfriendly staff."
• "The bar staff were fairly efficient but discourteous."
• "The only issue was that there was a girl behind the bar with curly hair (the manager probably) hit me with sarcastic comment about my wife while ordering drinks."
• "Very rude staff."
• "Bar staff could do with some manners training."
• "Staff was rude! Manager had no social skills, pub nearly empty but refused to serve food."

Food & Drinks

Pros:

• "They have a huge drinks selection. Lots of beers on tap and a big fridge full of cans."
• "The drinks were really nice and good prices."
• "Probably the best beer selection in town, with some ales on tap, ciders, lagers, as well as a lot of craft and imported cans."
• "An amazing selection of drinks, including real ales, craft ales and ciders, something for even the most jaded pallet."
• "Absolutely amazing food if you love tacos."
• "Food was outstanding."
• "Food excellent (a friend of mine has celiac and they are very accommodating) great choice of drinks."

Cons:

• "Food was mexican and not good nachos were made of flour (felt like a mouth of sand) bland flavourless dips and fillings."
• "I'd like to say the food is great but the fact they gave our paid food to someone else then informed us the kitchen is closed is beyond belief of terrible organisation."
• "Drinks are very expensive. Over £4 for a bottle of alcohol free beer."
• "Very poor roast indeed today. Beef basically inedible - so tough I couldn't really eat any!"
• "Food was not good. We had to send it back and had no time to re order before the show started."
• "They had run out of 1 of 2 of the vegetarian options which left my friend with the unfortunate option of having to have yet another nut roast!"
• "The food was dreadful. We ordered chips with chilli beef. The chips were great, but the chilli beef was barely warm, topped with dried onions and American mustard, which was just weird."

Venue & Atmosphere

Pros:

• "We sat outside and were impressed by the size of the beer garden."
• "The top floor is lovely but I haven't spent much time there as our party as in the basement where we had live music."
• "No food served after 9pm but otherwise a great venue."
• "Great stage room for hire."
• "It's a minute from the beach."
• "There's two live music venues (though we were there at the wrong time for that) and even an escape room on site!"
• "Was okay, has a great beer garden out back - which gets the sun in the evening and is perfect for summer."

Cons:

• "Only other downside was the toilet situation. Some were out of order and one of the in-order toilets had a broken seat."
• "The place looks a little tired and the loos leave a lot to be desired."
• "Toilet facilities let them down, in all my visits, they are never nice, especially the supposed disabled access one in the main bar."
• "The beer garden has so much potential but comes up real short on being comfortable."
• "It can get quite loud sometimes, so gauge your timing if you just want to have a quiet chat with friends."
• "The inside however is not quite so warm and welcoming and I'd say not really good for kids."
• "We were a little disappointed when we arrived to find that roasts were unavailable."

Service & Management

Pros:

• "Service was quick and friendly (we had Rob looking after us) all the team at Brunswick work very hard to make this local a friendly welcoming place."
• "Great, diverse programme of music throughout the week."
• "The staff were attentive, knowledgable about the menu/drinks, and just nice people in general."
• "Really great sound on the gigs thanks to dedicated engineers Tom and Matt."
• "The staff were really nice and the table service was great - that really makes a difference and we had a really nice evening."
• "We had our own cosy and decorated private room upstairs, the food was absolutely amazing, and the service was excellent."
• "Huge thanks to Andy Hillion - this to me is old-styley management - IE Caring for your Customer."

Cons:

• "Bad communication between the chef and bar-staff."
• "Last night a poor experience at the bar, a member of staff preferring to serve others first as I was beyond the corner of the bar."
• "After 90 minutes of waiting, we still hadn't got our food, so got a refund and left."
• "Managment need to hire more staff for this to be a nice place to drink in."
• "Understaffed - food took ages and loads of dirty plates and glasses laying around on tables."
• "Took 20 minutes to get a drink as the bar was understaffed."
• "Not enough staff for such a big place, was denied food during serving hours after waiting over 20 minutes for bar service."