Address: 230 Thornton Rd, Croydon, CR0 3EU, United Kingdom
Phone: +442086657733
Rating: 4.7
based on 191 reviews.
Customer Service
Pros:
"What amazing customer service, provided by Lorena on my visit today! Absolutely 5*, she helped me to solve a problem crucial to my needs."
"I cannot rate Junior highly enough. He was so helpful, considerate and patient."
"Remus served us and he was AMAZING. His patience... his friendly service was impeccable."
"Excellent service from Lorena. She welcomed us with a smile and served us with patience and was very knowledgeable."
"Lorena is fantastic. She helped us in every detail to find the perfect chair for my Dad who has knee and hip problems."
"Dannica provided a very professional experience to someone with severe anxiety, she went above and beyond to make the customer feel welcome."
"Carla was very helpful in helping us choose the right wheelchair for me."
"Today i met two wonderful CareCo representatives at the Croydon store. I was so impressed with the fantastic service that they afforded me."
Cons:
"Went in to buy a scooter. No staff around to help so looked at scooters alone."
"Worst customer service! Appalled by the service we received from these incompetent staff."
"Mum purchased a scooter... still has not received a refund!! This money should have been refunded as soon as the product was received!! Not good enough!!"
"Ive ordered accessories from this company for some time, they don't tell you if they're having problems sourcing a product."
"I'm so angry my dad had a stroke in January yet when he's disability scooters got delivered he had 2 get it round to hes frunt door all on he's own."
"I thought careco were all about caring... I find this is rally bad customer service I will never shop here again be warned..."
Product Range and Availability
Pros:
"This store has everything needed to aid mobility from walking sticks to foldable walking frames to wheelchairs including motorised wheelchairs."
"The showroom is large with a good variety of models. Thank you."
"This was my first experience in a mobility shop. It has everything and the set up allows you to try the various walkers and scooters."
"We were able to park very easily. We were served by Lorena. She was very knowledgeable and answered our questions very competently."
"Had a great shopping experience at the Croydon store. Joe helped us today with selecting a chair that was suitable for my disabled mum."
"A great range of products. Staff were really friendly and helpful."
"Lots of different products, very good service and friendly staff."
"Lovely shop, everything is easily accessible and such a wide range of products for my grandparents to look through."
Cons:
"We arrived to look at a particular model of riser recliner but it was not in the showroom."
"The wheelchair I chose was not available to take away in the color I wanted, but an order was placed."
"We rang the showroom to see whether the items were in stock before visiting, and although they weren't in stock, we were able to order over the phone."
"This branch was a lot smaller than expected & a lot of the items were not correctly priced."
"I purchased a recliner chair from Care co in Croydon which was almost £600 in 2018. After around 18months, mechanical things started to go wrong."
"I got a motorbility scooter from your company. I had so much trouble with it."
Pricing and Delivery
Pros:
"Very happy with the purchase that was in stock, reasonably priced and easy to assemble."
"Went in to try a folding scooter price was a bit expensive so was going to order it online with another company when Lorena the sales assistant said I can price match it."
"We ordered the other and we're offered express delivery or standard delivery in 3 to 5 working days."
"The process of testing and purchasing a wheelchair as a first time buyer was made simple and pleasant, with plenty of room available to test showroom samples and next day delivery offered for a small fee."
"The buying process was excellent. Staff very helpful to ascertain and meet my needs. Scooter delivered on a Monday."
"We paid for next day delivery, and everything arrived on time and the order was correct."
"Sales staff very friendly and helpful. Great service. Chose delivery date for a small charge so can be there to help her on the day."
"I came away with more than enough information and I would highly recommend careco to anyone looking for scooters or any other products for your disabled needs."
Cons:
"The ATV mobility scooter is an object of my desire. Unfortunately, at £5000 it is beyond my price point, my wife would kill me."
"The customer service was excellent... but my response was disappointing. 1 year guarantee only, and if I could book an engineer to look at it, £80 + any parts it may need."
"I'm so angry my dad had a stroke in January yet when he's disability scooters got delivered he had 2 get it round to hes frunt door all on he's own + he's having problems with it as he charged it like it says for 24h yet when he went to test it won't work."
"Ive ordered accessories from this company for some time, they don't tell you if they're having problems sourcing a product since 2021 November and we're in April 2022 and when you try and get a refund you come against complications, I'm still waiting for my money."
"I'm so angry my dad had a stroke in January yet when he's disability scooters got delivered he had 2 get it round to hes frunt door all on he's own."