East Midlands Auto Reviews Summary

Service Quality

Pros:

• "Fantastic service by marco and his team."
• "Highly recommend this garage. Very honest and transparent and fair pricing."
• "Great, honest guys. Fixed my VW Polo back in January."
• "Exceptional from beginning to end. Got straight back to me with an (accurate) quote and booked me in."
• "The team are brilliant. Reliable, helpful and speedy."
• "They have been my go-to Garage for 3 different cars since moving to the city."
• "Very good service, brilliant staff who know what they are doing, good prices."
• "I had a Service and MOT done. Great garage and great service from the team."

Cons:

• "I cannot recommend it for the routine service."
• "Emergency call out for a burst front tire, sorted and out to me in less than an hour and back on the road."
• "Exceptionally bad service. DO NOT GO HERE UNLESS YOU WANT TO BE ROBBED."
• "ATTENTION!!! If you need to fix your Mercedes don't come to East Midlnds Auto!"
• "The person who contacted me Daren and his owner/driver Mark are horrible people."

Customer Service

Pros:

• "Fantastic service and very Professional. Did a great job, Full Service and MOT and delivered my car back home as well after giving it a wash."
• "The staff are very friendly and professional and was also surprised with the added gesture of cleaning my car."
• "Professional service provided for my car's MOT. Staff all very friendly and helpful, collection service offered and great value for money!"
• "The guys at East Midlands Auto went above and beyond to help me with my situation."
• "Marco and the team sorted me out greatly. Had an MOT which failed but the team fixed it swiftly, full service was completed too."
• "Cant fault the guys, picked up the car, did a great job, returned the car, no messing about, customer service was spot on."
• "Great service! Had a major service, and also had an engine light showing. They discovered the problem, located the part, and fixed it all on the same day."
• "I’ve had a couple of auto electrical issues with my car, the guys at EMA have provided a great service, are always available, quick to respond and accommodating."

Cons:

• "The person who came to deliver my car close to 7PM. When I asked Mark the driver about my invoice and MOT papers he said it was in my car and he quickly ran away."
• "After being let down by multiple garages before who could not fix the problem on my car, I am glad I found a garage, who can complete the jobs no matter what size."
• "Would not recommend them. Most reviewers have less than a few reviews ever given. It is them writing the reviews themselves."
• "Took my van in for wheel bearing to be fixed today. First time of using this garage very friendly people explained other little bits that may need doing in the future."