Tristram's Student Lettings Reviews Summary

Customer Service

Pros:

• "The service throughout has been exceptional - efficient and reliable."
• "Kerry who works in sales is very quick to respond, is easy to contact and always keeps you up to date."
• "Express were great with communication with all parties and went above and beyond to help us."
• "Always there for any question I had. Made my move a headache free journey."
• "The whole experience with Express Lettings was as simple as ABC...! The team are amazing and very efficient."
• "Everyone I have dealt with has been professional, reliable and friendly."
• "The staff are polite, friendly and very helpful."

Cons:

• "DO NOT trust them! They are liars."
• "I honestly don't know how these people sleep at night."
• "An Agent called Thomas in particular has been very terrible in that regards."
• "Do yourself a favour and to keep your sanity stay well away from this lot."
• "WARNING: Do not use this agency, you will regret it as a tenant."
• "It shouldn't need to come to legal threats. Avoid."
• "Rude and aggressive agent’s answering the telephone."

Professionalism

Pros:

• "They are very professional, effective and respond quickly to queries."
• "We have dealt with Kerry of Express Sales over many years. We have always been impressed by her professionalism."
• "I can say categorically that I would have no hesitation to recommend your company - especially its staff."
• "The team are always very professional and get back to us quickly with any queries we have had."
• "Kerry kept us informed at all times and was very thorough."
• "The entire Express Sales team were fantastic from start to finish."
• "Having recently transacted with Express I can honestly say Kerry and her whole team are highly professional and true experts in their field."

Cons:

• "they nearly made me and my husband homeless due to messing us around with move in dates."
• "Won't do repairs when asked and tie you in to Utility warehouse for gas and electric so won't let you change."
• "Also find every possible reason they can think of to hang on to the deposit on leaving."
• "Took them 11 months to paint over mould in bathroom."
• "we have damp in the rooms they don't want to help and say we need to control the temperature to stop condensation."
• "Slumlord con artists. Nothing but trouble with these ba$*ards from day one."
• "Fail to take any action with regards to mold and damp issues."

Value for Money

Pros:

• "The low fees charged to provide an exceptional level of care and attention from Mark and the Staff is outstanding value for money."
• "We would also point out that the fees are very reasonable."
• "Providing such a good service, support and all for a really competitive price!"
• "On top of the fantastic service provided, I also saved a large amount of money on fees compared to other high street agents."
• "I often wonder why estate agent fees are so high but they were definitely worth it."
• "Express Lettings is highly professional and rightly expects their Landlord clients to behave professionally."
• "Very fast efficient service, moved into a property managed by Express Lettings in January."

Cons:

• "If I could give a lower than 1 star review I would. Very quick to take my money. Lots of lies and mistakes along the way."
• "Communication was slow or non existent."
• "Take my advise AVOID this company!"
• "They are very happy to take your money every month, but will do absolutely nothing to maintain the property."
• "Do not believe this Company will sell your house in a month, I have had no contact from my designated Manager in four months."
• "the house was a complete mess rubbish left by the agents and cobwebs everywhere."
• "Staff are rude and incompetent."