Walton & Allen Estate Agents Nottingham Reviews Summary

Customer Service

Pros:

• "I've recently moved to my first home with Walton and Allen and I have to say the customer service was exceptional."
• "A young lady called Shanna Seaton dealt with me rental query/ predicament. Lovely customer service/very efficient and very quick to sort my situation out."
• "Leah from the lettings department was so knowledgeable and efficient about finding me the perfect flat that fit all my requirements."
• "I was treated with upmost politeness and courtesy at all times by both Matt Young and Richard Cardwell."
• "Walton & Allen have gone above and beyond to help me move into to my new home on time!"
• "Great support from Matilda, very professional service and help when I was moving out of a rented property."
• "The service I received was fantastic, the staff were friendly, professional and very knowledgeable."

Cons:

• "Overall, the worst estate agents I have ever come across."
• "Shocking at getting back to you."
• "They were not only horrible in replying back to emails and giving me updates on the status of my money, one of employees actually lied to me."
• "Absolutely disgusting the way they have handled the issues with our flat, whilst we payed our rent on time and did everything right and everything they asked for."
• "Staff are aloof and arrogant - they don't even bother to call me back when viewing is cancelled or not possible!"
• "Very unprofessional, tried to view 2 properties in the last month both times were absolute shambles."
• "They are horrible in replying back to emails and sometimes even phone calls."

Maintenance and Property Condition

Pros:

• "Any issues I have had with my apartment they’ve resolved incredibly quickly and I’ve had some really efficient conversations with Kerrie."
• "I phoned this in at 0900 on Tuesday, by 1030 I was contacted by the contractors and by 1400 on Wednesday the leak had been fixed and all the pipework replaced."
• "The issue was resolved by your cable guys within 24 hours and that for us was 5 star service."

Cons:

• "Courtyard lights have never worked."
• "The first time it damaged her car. We reported this damage several times but nobody has got back to her."
• "The flat was in diabolical condition when we moved in and hadn’t even had a deep clean."
• "The windows have not appear to have been cleaned in a year."
• "The property was not even clean when we started our agreement, the apartment was covered with dust and spider webs."
• "Their current maintenance company also stained our sofa with white paint during a visit, ruining its appearance and value."
• "The communal balcony area was dirty and unkempt."

Professionalism and Efficiency

Pros:

• "Manisha Malla at W&A stepped in at the right time to speed matters up and ensure completion happened swiftly."
• "From the advertising, managing viewings, mortgage advice and completion of our sale they have excelled in all areas."
• "Found them to be prompt, clear with communication, friendly and professional."
• "Selling our house was made easy and painless (as much as these things can be!). Joe and Tom were very good at keeping us up-to-date."
• "We have received excellent service from Walton and Allen from start to end."
• "I couldn't praise enough. If anyone is looking for a family run agent, I would 100% recommend Walton and Allen."
• "Kerrie Mckie has been fantastic from start to finish."

Cons:

• "Accounts never accurate, tell you to ignore paperwork if you already paid!"
• "For the sake of a single phone call or email, they cost me over £4000 and a CCJ that will destroy my credit file for 6 years."
• "Obstructive and litigious as a first reaction."
• "They didn't fix the problems the building had, especially with the doors that were meant to be secure but were kicked in so many times they were able to be opened by anyone."
• "Incredibly poor experience. Viewing of property went poorly with the agent making us wait for 20 minutes due to traffic."
• "I always try use independent local businesses but when company's like this act worse than big corporates you may as well go for a corporate."
• "They say they need to contact the landlord and are getting quotes but never get back to you after that unless you ring them up most days."

Financial Management

Pros:

• "I also received a huge one off payment of £3692.89 in addition to the regular service fee for supposed decorative works."

Cons:

• "I saw absolutely no evidence of any of the works listed in the £3692.89 summary having ever been undertaken."
• "We had to pay thousands for the building to be repainted and there is paint EVERYWHERE. Balconies, windows, paving, splatters on other walls. It looks worse now than it did before."
• "For the sake of a single phone call or email, they cost me over £4000 and a CCJ that will destroy my credit file for 6 years."
• "An insanely high yearly service charge of £2000."
• "Response from W&A was 'oh sorry we don’t know what happened'. Great, £75 for a new set!"
• "They mismanaged and overspent our service charge by approximately £80,000."
• "It is unprofessional, unacceptable and ultimately akin to pure thievery to still be taking that amount of money."