Bairstow Eves Sales and Letting Agents Nottingham Reviews Summary

Customer Service

Pros:

• "Lucy was on top of every single detail throughout the process."
• "Lucie very professional. Quick to attend to queries and concerns."
• "Rebecca has been incredible from start to now."
• "She has always replied quickly to our emails, and has always ensured every question is answered."
• "Fantastic service from all the staff at Nottingham."
• "Shanna and her colleagues were always very helpful and polite."
• "Amy and Sophie performed extremely well, they are reliable and hardworking with good customers service attributes."

Cons:

• "Be careful when you go with Bairstow Eves Nottingham. They try to cheat in every aspect."
• "No attempt was made to contact us since our second viewing."
• "Bilal, who rented it never called me back, maybe once out of six requests."
• "Also a staff called Nisha was also rude and hung up on me. I emailed in to complain and no one even bothered to reply or apologise."
• "As a tenant, if you want to be ripped off and receive poor service the second something goes wrong, use this branch."
• "Incredibly unprofessional."
• "I was ignored for days on end then when I followed up the person sent me unhelpful emails not at all answering my questions."

Property Management

Pros:

• "Alice Ingram was great in ensuring the smooth process from start to finish in purchasing our new home."
• "The Branch Manager has done a great job in assembling such a fantastic team."
• "They arranged the keys when needed, offered us tours within our timeframe and returned the deposit fast as well."
• "Sophie manages my tenancy who like Bairstow, I could not praise higher."
• "I have entrusted two rental properties to Bairstowe Eves and have been very impressed."
• "I have, by far, received the best customer service from Alice and others from the Bairstow Eves Nottingham team."
• "I cannot recommend Bairstow Eves Nottingham branch highly enough! They are completely professional, warm and friendly."

Cons:

• "Landlord insists she uses her own 'contractors' my property has been entered without my permission, my door left unlocked on one occasion, fire alarm constantly going off, boiler leaking water, draft through properly, mould, damp cold wet walls, leak coming through bedroom ceiling onto main electric box!!"
• "Everything about this agency is just wrong. They are so ruthlessly selfish and greedy with the way they deal with their tenants."
• "They hardly reply emails, rather call the tenant, may be to deny the conversations in future."
• "As a landlord I find them useless and incompetent. The lease agreement is full of mistakes and despite advising to make the changes - lease never corrected."
• "They are very efficient at securing your cash from you when you sign your tenancy agreement, but very inefficient at releasing it after the landlord has advised them to let us have our full deposit."
• "Renting a property via Bairstow eves and I’ve had problem after problem with the property since the day I moved in."
• "They have been showing up to my flat unannounced for the last 2 years since the Landlord is selling the property."

Communication

Pros:

• "Easy to view and great communication."
• "Shanna and the team have been amazing. Constantly updating and taking us through the process of renting our first house together."
• "The customer service of all the staff we spoke with was beyond remarkable."
• "Kieran Shaw was absolutely brilliant when I was looking for rental accommodation - I'm new to this part of the country and he was super helpful."
• "I honestly think all the staff here create such a welcoming and positive environment for customers."
• "Staff were fast, efficient and answered questions sensibly."
• "Shanna was always able to answer questions via email or phone and has been a great help even after the move in."

Cons:

• "This process lasted from November 2018 to January 2019 and my move date was closing in without me actually reading the Contract."
• "Didn't turn the water on for me when I moved in...searched for the stop valve but couldn't find it anywhere."
• "Disappointed and would not use again. We viewed a property twice. No call back after either viewing despite making our interest clear."
• "Never use or buy a house that is involved with these lot, they will cancel your deal for a home by using the smallest & ridiculous reason behind your back."
• "Horrible Service and pretty much left us alone. No communication throughout Covid."
• "Like other reviews, helpful when viewing a place but when they have your deposit attitude changes drastically."
• "Unfortunately they didn't make any efforts to find a viewing appointment that could suit us both."