Leaders Reviews Summary

Customer Service

Pros:

• "I am extremely pleased with the professional service provided by Leaders."
• "Absolutely seamless, faultless service."
• "Updates are continuous without having to chase."
• "Everyone I encountered from the team were nice, friendly and always ready to help."
• "Amazing customer service, quick and efficient."
• "Keeps us updated and been very supportive and always there to answer our queries."
• "Excellent customer service. The whole team is amazing."

Cons:

• "Even a 0 star is too much for them. Complete liars."
• "no contact with landlord"
• "Please avoid at all costs or at least have a physical viewing and make sure there's no shady clause in your agreement."
• "The landlord was not responding and the agency hardly get back to you."
• "When I requested the refund they completely switched to being rude."
• "They go days and sometimes weeks without responding, and you have to fight just to get them to fulfill basic contractual obligations."
• "Never have I dealt with a company so unprofessional and a group of employees so condescending."

Property Management

Pros:

• "Their manager works well with the team members without being bossy."
• "Leaders were exceptional in finding me and my partner a property to rent when relocating to Nottingham from the south coast."
• "Had a great experience with Leaders. Rory was great at clearly communicating all information I needed about the property and made the application process easy."
• "Tom Hallam has been super helpful in assisting us swiftly with renting a property in Nottingham that we were interested in."
• "Upon move into the property, we had numerous issues that have needed to be sorted. Thankfully, our experience with our Property Manager - Abbie Green - has been excellent."
• "He arranged a viewing very quickly and was friendly and kept in contact/was available for any question I had throughout the process."
• "The leaders team have been very helpful to me in my renting process."

Cons:

• "handed property over uncleaned with tenants property still in"
• "Just a scam to keep our deposits as a lot of landlords and estate agents do with students."
• "They increased my burden for managing property, contracts and tenants rather than reducing it."
• "I could continue to list of issues, personally I would recommend staying clear."
• "The toilet flush does not work and I tried to get a shower, but the bathroom flooded with water."
• "Upon arrival the property was still a state, The garden was full of broken chairs, car tyres and stolen road signs, recycling bin was already full."
• "mould everywhere in the appliances, on the walls"

Communication

Pros:

• "I've received daily communication as things are set up."
• "I have asked and has always responded back immediately to my emails."
• "He explains and answers any question I have. Also, he always keep me updated."
• "Theo was and has been amazing with all the questions and queries we had. Very polite. Very informative and his personality made us feel very welcome."
• "Both agents have been great to deal with and have made the process easy."
• "She replied messages quickly, followed through on her promises and did her best to help however she could."
• "She has been extremely responsive over the phone and over email."