Healey Dell Heritage Centre & Tea Rooms Reviews Summary

Service

Pros:

• "Service was pleasant but forgetful, I could hear throughout our time there staff apologising to other customers about certain things."
• "The staff are lovely- It was really busy but they made time for us."
• "The staff are always so welcoming and our dogs especially love getting a treat!"
• "Service was great, the chef came out to talk us through our selection."
• "Great service and friendly staff The music being on was a great vibe while we were sat in the sunshine having brunch."
• "Staff friendly and helpful and very reasonably priced."
• "The staff were attentive, kind and caring and even gave us a birthday treat, which was a lovely surprise."

Cons:

• "Appalled by the service today."
• "wont go again and neither will the 5 others that were with me."
• "Awful customer service."
• "Several staff walked past us without acknowledgement while we waited to be seated."
• "Waitresses were generally looking stressed, overworked and inexperienced to say the least."
• "Service was ok although the waitress started sweeping up around our table while we were still eating."
• "Unfortunately, we were ignored by very busy staff for quite some time before our order was taken."

Food Quality

Pros:

• "The food and drinks we ordered arrived promptly and tasted excellent - the food was also well priced."
• "Victoria Sponge was delicious."
• "The quiche was incredible!"
• "The carrot cake and cheese on toast seemed particularly luscious."
• "The sandwiches, quiche and cakes were delicious and there was a wide range of teas to choose from."
• "The food was delicious."
• "The food was lovely the staff was very pleasant."

Cons:

• "Finger sandwiches had next to no fillings inside - for the price charged, I would expect a lot more."
• "The cheesecake was still very much frozen."
• "The bread was slightly stale, gold chocolates were Cadbury milk tray with gold leaf added and the scone was very dry."
• "Every cupcake style item was dry as a bone and definitely not home made."
• "Scones were dry as a bone and freezing cold. Not fresh at all."
• "Nice place and ambiance. But tastes dreadful and at £2.75 very disappointing."
• "The Quiche was not homemade a few other value items were included."

Atmosphere & Location

Pros:

• "All in a fabulous location - scenery as well as heritage information and remains."
• "Absolutely lovely environment, the music playing both inside and outside is beautiful."
• "Great to sit outside in the beautifully decorated outdoor area (covered) and enjoy the tranquility and sound of the river running past."
• "This is a very beautiful calm place."
• "The outside seating area is fabulous and the music playing was out of this world!"
• "A real gem tucked away in a stunning location for a very enjoyable walk."
• "A beautiful place surrounded by amazing nature."

Cons:

• "Very Expensive and shabby."
• "The most spookiest and scariest place in Manchester. Afternoon tea was disgusting all the food was served straight from the freezer the bakes were stale and the chocolates were stale as well."
• "Road access is not the best, it has two access roads. No good for coaches and hgv."
• "Nice place but could do with improvement. The outside area is lovely but could do with a good power washing."
• "Very odd place."
• "The setting too was outside and you can hear the river flowing by."
• "Inside the building a very nice old style setting but in need of modifications as paint work dirty and it was freezing as the windows did not shut."

Value for Money

Pros:

• "I got the deal on a groupon for the gold afternoon tea so it was half price (£25 pp) but if I paid full price I would have been very disappointed."
• "Always happy with quality of food, recently we visited (after having to cancel twice due to covid!), one of us had spinal issues and they were very accommodating getting a chair and cushions so that we could stay outside."
• "Excellent value for money!"
• "Apart from the small size of the icecream for the price, it was good value."
• "Great value for money too and our dog enjoyed himself sharing my ploughman’s lunch!"
• "Fantastic service and good food for very reasonable prices."
• "Lovely traditional tea room, this place is very good value for money and a great place to have afternoon tea."

Cons:

• "However a over inflated price was given as no Champagne was given but included in the original price."
• "Enjoyed it here, lovely walks and waterfalls - we did find it especially expensive for food and drink."
• "Very very overpriced to the point where they are straight ripping people off."
• "The most spookiest and scariest place in Manchester. Afternoon tea was disgusting all the food was served straight from the freezer the bakes were stale and the chocolates were stale as well."
• "For the afternoon tea our slot was booked, so sandwiches could have been prepared on arrival but they had been prepared earlier and the bread was dried out."
• "You have to book an afternoon tea well in advance, the staff cant cope with the influx."
• "The Quiche was not homemade a few other value items were included."