Address: Castle Bridge Rd, Nottingham, NG7 1GX, United Kingdom
Phone: +441159589600
Rating: 3.9
based on 212 reviews.
Staff Service
Pros:
"Pizza Hut Castle Marina staff were very helpful and friendly when approached for a large corporate order."
"We were given a nice welcome by the staff who were extremely pleasant throughout."
"Really great service, even though there were only 2 staff front of house they kept everything running smoothly."
"2 staff members in particular were absolutely outstanding, Charlotte and Steven!"
"Great service and friendly staff!"
"Thank you David - he didn’t stop all night, was on his feet constantly but super kind and attentive despite it being so hectic."
"Our server was Chris and he did an amazing job. we had an amazing meal and great service."
Cons:
"Service was absolute rubbish, had to inform the staff ourselves to order for us as we were sat at our table for ages."
"The service was very slow and took a while to collect or even ask for our pudding or bill, again took a long time for some of the drinks a cappuccino and milk not hard drinks to be honest."
"Service - Basically, 2 of us didn't get any food when it came!"
"staff members need to be trained better because the service was just horrific."
"We were told someone would be round to take our order and 20 min later no-one had turned up."
"The service was so delayed and our table was dirty."
"We had to wait for over 20mins for our glasses to arrive so we could get our own drinks."
Food Quality
Pros:
"The food was fresh and regularly replenished."
"Food itself was all tasty but so so overpriced."
"Pizzas and pasta were replenished regularly so food was fresh and hot."
"The pizza was really nice, but *really* over priced."
"Been here a lot recently and the food is always served hot and tasty."
"The food was amazing and plentiful - unlimited pizza, pasta and salad."
"Great quality pizzas, love the desserts."
Cons:
"This place is a joke to me !!!! Today was very bad!!!! i need clean myself table because nobady doing this !!! Salad bar dont fresh!!! Pizza was s...!!!!!"
"Salad bar was dirty and salad dried out."
"So I was in a hotel nearby during lockdown and I thought that pizza hut was the best option, well I really like pizza but frankly I could give this a miss, it was small, very bready and the flavour was not great either."
"Menu greatly reduced and pizza not fully cooked."
"The quality has gone down hill. The staff doesn't seem to care at all. They keep burning pizzas."
"one person i came with had some of the pasta and said it tasted awful and that the garlic bread just tasted like bread."
"The pizza was awful with hardly any cheese or sauce on."
Facilities & Cleanliness
Pros:
"The restaurant has a couple of wide disabled parking spots and the restaurant is on the ground floor so it easy access to their facilities."
"Joking apart, this is a nice and clean restaurant for a family to enjoy a Pizza for lunch or dinner."
"Place was clean, tidy and the staff were helpful!"
"The restaurant was clean and tidy, and staff were available yet always cleaning or busy keeping the space tidy."
"Salad bar was fresh and clean."
"This Pizza Hut branch is very clean and they are on top of dealing with having to run a business and Covid restrictions."
"Nice and clean couldn’t have asked for a better experience."
Cons:
"The only downside is the decor and the restaurant itself, we were the first customers to dine that day and there was food on some of the seats from the previous day."
"the screen that I used to refill was very dirty."
"The area around the drinks machine was so dirty."
"Looking around the place, it looked drab, dirty, the frosted plastic on glass partitions had been partially peeled and doodles scrawled on it."
"The seats were filthy."
"the disabled toilet floor was disgusting and my shoes kept sticking to it."
"tables were disgusting."
Value for Money
Pros:
"We had the all you can eat pizza lunch which was easy as we ordered from the QR code on the table. It was really good value for money."
"weekday Buffet is back. Remember it is not the same price for the weekend buffet but it is worth the money as the pizzas are well made."
"Just popped in for a quick bite after blood donation and found it to be fairly inexpensive for four of us."
"With these offers, it was a great, cheap, filling and tasty meal."
"Good price too for £9.99 per person! Definitely recommend."
"My family had the buffet and I had the individual with me being vegan and it was amazing value for money."
"Had the pizza buffet with salad, eat as much as you like, all under £10."