Zerodegrees Microbrewery & Restaurant Reading Reviews Summary

Customer Service

Pros:

• "Outstanding customer service from both Angela and Izy."
• "Regardless of the great food and unique drinks, the customer service is top tier."
• "Every time I’ve been in, I’ve been met with exceptional service."
• "Beth Ewan and Anglea gave my table excellent service."
• "The staff are friendly and attentive to any needs you have."
• "Staff super friendly."
• "The lovely Beth at the bar gave great samples and had excellent knowledge on the beer."

Cons:

• "The waiter is rude and absolutely disrespect to people."
• "VERY BAD CUSTOMER SERVICE."
• "The service is consistently the slowest I've ever experienced."
• "staff were very sweet but slightly awkward and unattentive."
• "The girl from the bar was very rude and impolite!"
• "The blonde member of staff seemed to lack basic social skills and came across very rude."
• "Only downfall is speed of service."

Food Quality

Pros:

• "The pizzas were delicious!!"
• "Excellent beer and the food was good."
• "INCREDIBLE FOOD THAT WAS DELIVERED VERY FAST AND IT’S ALSO VERY GOOD VALUE FOR MONEY!"
• "The food has always been delicious."
• "Food was lovely good portions and fair price."
• "The food is fabulous and even this description was exceeded tonight by what my wife described as the best Gluten Free pizza she has ever had."
• "The food was amazing and very reasonably priced."

Cons:

• "The crust was too thick and lacked the classic chewy texture that is a hallmark of Neapolitan pizzas."
• "Steak salad - 2 sorry looking very fatty inedible bits of steak."
• "Food was so spicy when it never stated this on the menu."
• "Other dishes are poor quality as well, but very expensive."
• "The food was very overpriced."
• "everything was a disaster, I don’t know from where to start… the soup was a mixture of Vegs with no sense, my main (salmon) came cold and dry, and the meat was hard and tasteless… the puddings weren’t nice at all."
• "The pizza's were terrible and didn't have any flavour."

Atmosphere

Pros:

• "A great laugh; brilliant ambience."
• "Lively atmosphere which is suitable for getting together a group of friends."
• "The atmosphere was warm and welcoming, and I loved the industrial chic decor."
• "The atmosphere is always pleasant."
• "Really loved it! Great atmosphere! Great dj."
• "The atmosphere really made the experience."
• "Terrific ambience."

Cons:

• "Sometimes after 6pm music can be a bit too loud."
• "Nice atmosphere, but music slightly too loud sometimes."
• "With a slightly noughties sense of interior design and music that promotes a party vibe, the place feels like may be missing a dance floor and disco lights."
• "Music very loud so couldn't talk."
• "Ruined my friends birthday evening and a ton of nicer places in Reading Town centre that deserve your money."
• "To top it off, we saw a rat run near our table which I genuinely didn’t expect."
• "It's such a pity I can't not give a star!! Never put automatic doors at an entrance, especially if they don't close!"

Value

Pros:

• "Good selection of beers at reasonable prices."
• "Beer is great and not too pricey."
• "Excellent value deals on a Monday night."
• "although the prices are a bit high so I went for a half a pint."
• "A nice surprise was the discount because we eat early so very good value."
• "Came to about £23 per person - starter £4, main meal £10, 2 drinks £5 and dessert £4."
• "Their beat the clock deal on Monday is sooo much value for money too!"

Cons:

• "The beer could be better, though. It tends to be quite flat and has a low quality taste at times."
• "The food was very overpriced."
• "Not value for money."
• "Food was good but service was very poor."
• "Wouldn't want to be paying full price for the food we ate today."
• "Disappointing to see a bar charging disproportionally for half pints."
• "We actually got charged an extra £2 for it."