Franco Manca Guildford Reviews Summary

Staff and Service

Pros:

• "The staff very quietly let us to choose the pizzas and the drinks, they was very helpful, polite."
• "The staff were wonderful taking time to answer questions and seemed genuinely happy to be working there."
• "The customer service is good and friendly."
• "Very friendly and efficient staff."
• "Service was attentive for us, there was slight delay on Sat nights, but they try to make customers happy & satisfied."
• "The service from all the waiters with exceptional service from Alessia."
• "Received a warm welcome on arrival and the server came over to take our order within 5 minutes."

Cons:

• "We were sat down by a waiter and then completely forgotten about to the point where we were about to get up and leave."
• "Service was slow - had to wait 40 mins just to get the starter."
• "Guys, this is really really bad customer service, you don't mock the customer who was going to pay you for that food."
• "Terrible service. We were shown to a table and ignored for 20 mins."
• "Service was unbelievably bad, I waited one hour for some tap water and over an hour for my pizza."
• "The last few times we have been here the service has been awful."
• "We had to wait 20 minutes to order and the waitress served people arriving after us first."

Food Quality

Pros:

• "The pizzas were downright delicious, and the garlic bread was a crunchy treat."
• "Real italian pizzas, made from sourdough."
• "Really good authentic pizza."
• "The pizza was perfectly cooked and the service was great."
• "The food was absolutely beautiful!"
• "The pizzas and the salad was tasty, hot, thin."
• "Sourdough pizza was full of flavour."

Cons:

• "The pizza itself would need quite a bit of work to be made a proper good pizza to be honest."
• "Food was okay, cold and not the best."
• "Olive oil on the table was just awful (tasted more like frying oil)."
• "The pizzas were completely undercooked, and we ended up having to cook them ourselves at home!"
• "It was chewy, some part burned some other row, low quality ingredients not arranged well."
• "The pizza was tasteless, bland and doughy."
• "The pizzas are awful, the dough in particular, it is not cooked properly."

Ambiance and Atmosphere

Pros:

• "The atmosphere was buzzing and it just added to the whole experience."
• "Extremely clean even the toilets were spotless."
• "The atmosphere is fantastic."
• "Atmosphere is amazing, service great, staff friendly."
• "It’s a lovely atmosphere and felt very homely."
• "The restaurant is beautiful inside, very clean and well decorated."
• "Franco has a friendly staff and a light, bright atmosphere."

Cons:

• "Quite empty for a Wednesday evening, not much choice for a veggie especially pizza topping."
• "Place was cold and the choice of music questionable."
• "The tables were barely big enough for 2 pizza plates, and the tables were crammed in a bit."
• "Couldn't hear the person opposite because it was so noisy."
• "Poor atmosphere and I really do not understand the point of this restaurant!"

Value for Money

Pros:

• "Very affordable for the portion sizes."
• "It's quite cheap for what you get."
• "Also affordable prices."
• "Good value for money, and I'd certainly visit again."
• "Very reasonably priced too with most pizzas ranging from £6 - £9.50."
• "Such good value for money!"
• "For the money it is very good value."

Cons:

• "Cost £60 for 3 people could've gone to nandos and got it for half."
• "Then they had the ordacity to add an optional 10% service charge to the bill."