Pizza Hut Reviews Summary

Ordering Process

Pros:

• "The app was easy enough for a child to do it (tested that), and there was enough staff to offer assistance if required too."
• "Our waiter, Chris was extremely attentive and had the perfect personality for his job."
• "Given how rushed off their feet they were all members were friendly, welcoming and helpful."
• "Absolutely amazing customer service I even had the luxury of having a drink offered whilst waiting for my takeaway."
• "Friendly and helpful staff that made us feel welcome cleared tables for us and explained how to order our food using the new menu system."
• "The team is amazing especially Ryan and the store manageress. They both made sure every customer in the restaurant was looked after, food was served on time and was nice and hot."
• "The gentlemen who served us went above and beyond, he was very attentive, polite and seemed very happy doing his job."

Cons:

• "This Pizza Hut branch now insists you have to use the app to order."
• "All digital makes the experience more like ordering shopping online from a supermarket than having a relaxing meal."
• "The online ordering system is slow and tiresome."
• "The new style of ordering your food on a tablet takes away the experience of going to a restaurant."
• "I certainly don't expect to go out for a meal with my family and have to sit on my phone to order all our food."
• "Would be much better if you could actually use the staff to order food and had more interaction with them instead of doing everything through an app."
• "Very disappointed with the ordering process, bar code not working, alternative Very slow."

Food Quality

Pros:

• "The pizza was great, the salad was very fresh."
• "Food was amazing and the same taste as they have since i was a kid."
• "The pizza was fresh and delicious, the selection was very good and the kids really enjoyed it as well."
• "Our pizzas had a good amount of topping and we loved the cheese string moment as we lifted each slice from the pan - just perfect 👌."
• "We had a great tasting pizza. Chicken was cooked nicely, caramelise onions and stringy cheese 😀 really tasty."
• "Pizza good as always."
• "The food was to a good standard and as advertised."

Cons:

• "Food only luke warm, pizzas difficult to cut."
• "Food was poor along with the service."
• "The thin crust Pizza was soggy in the middle and the olives looked terrible."
• "Pizza tasted odd."
• "Bad service. Terrible food."
• "The one that was supposed to be spicy was also way too salty, so salty it was hard to eat."
• "Pizza was absolutely disgusting cheese was hard and sickening absolutely horrible."

Service

Pros:

• "Staff are great, cheerful and smiling, really makes a difference and make it a great place."
• "The wait staff were amazing as always."
• "The staff here are so friendly and hard working."
• "The staff were brilliant."
• "Love the pizza great service staff were friendly."
• "The service was quick, accurate and efficient."
• "Staff were quick to deliver food and drink and sort out any problems that we might have had."

Cons:

• "Service was very slow."
• "Customer service was very poor once filed a complaint."
• "The 5 floor staff were more interested chatting than serving."
• "Staff were bordering on rude and not very helpful."
• "The staff are often a bit half arsed to be honest."
• "Terrible service, over 1 hour 40 mins wait."
• "Then someone who said he was the manager came over accused me of throwing food."

Cleanliness

Pros:

• "Everthing was super clean."
• "Staff working hard to keep the restaurant clean and tidy."
• "The team were great. I made a point of letting the manager know that the salad bar was the cleanest I had ever seen in any pizza hut ever."

Cons:

• "The washrooms discussing. Salad bar dirty needing refilled."
• "🐜 🐜 🐜 ANTS infestation. !!"
• "Considering they had only just opened when I arrived, the toilets were not sparkling clean as one might expect."
• "The toilets were also dirty."
• "This time the table or seats hadn't been wiped down."
• "Ice cream machine broke during the visit and the toilets were not the cleanest."