B&Q Lincoln Reviews Summary

Customer Service

Pros:

• "A big thankyou to Steph from fire department, very helpful & friendly."
• "Energetic and enthusiastic staff that have made the whole modified shopping process more bearable."
• "The staff are very friendly, easy to locate and more than happy to help."
• "She was smiley and chatty and made my customer experience 10/10."
• "Jeanette served me and was brilliant."
• "Been served today (21/9/23) by a young chap who mixed some paint for me, I have been served on previous occasions and he is the most incredibly helpful and well informed member of staff that I think B and Q have, a real pleasure to deal with."
• "Staff themselves though are very friendly and more than happy to help as I have experienced on several occasions."

Cons:

• "Disgusting...they wouldn't let me in with my baby...they are anti family...anti kids..."
• "One area for improvement would be in staff knowing where items are displayed."
• "Some of the people working there are not the most polite though."
• "If you do see a manager they do not seem to care about their customers just walking around looking at what staff may be doing wrong."
• "Not happy went to buy a letter cage to catch mail, which was advertised on wedsite as being available in store. Could not find any anywhere and even more elusive were the staff."
• "Wanted paint,was three staff down the aisle we wanted to be,looked at us like we shouldn't be there no offer to help or hello."
• "Well the woman on the till was grumpy..no greeting..no thank you...barked at a college to move stuff twice while we was stood there..we said thank you she didn't even acknowledge it."

Product Availability and Pricing

Pros:

• "Overall B&Q is a place to go for product availability and good prices."
• "Very large, a great deal of variety and choice."
• "Has everything all under one roof, which is convenient."
• "I have always found what I need here."
• "It's got everything you need for DIY and then some."
• "They have all the tools for a trades or DIY enthusiast though, as well as a good selection of protective gear and at decent prices."
• "A very decent sized B&Q which has always had products in I'm after."

Cons:

• "Seem expensive. £ 5 for 5 m6 nuts is scandalous."
• "Some stuff's well overpriced and some stuff as expected."
• "The wood quality is shocking and I will not be buying timber from there in the future."
• "Large selection of items but very expensive compared to other shops like Toolstation."
• "High prices. Better off to use screw fix."
• "Delivery charges are stupid. Free if you spend more then £250/300 otherwise it's £30."
• "Found numerous items which said available in Lincoln on their website was unavailable in the store."

Store Experience

Pros:

• "Quick visit to B&Q today. Very pleased to see a goo queuing system in place with a staff member at the entrance managing people in."
• "It has a superb burger van in the car park, bacon and mushroom bap is excellent!!"
• "I just want to say i have visited your store in lincoln a few times since lockdown and have been impressed of how you are dealing with safety."
• "The staff are always really friendly and helpful, and even been more so during the covid19 pandemic."
• "This is one of the bigger stores in the wider area. Well laid out (mostly) with friendly and helpful staff."
• "Ample parking and was a quick and easy visit with the self service checkouts."
• "All staff doing fantastic job especially man in car park who was giving us all information then singing Elton john sings to make us laugh."

Cons:

• "Whilst it's never a pleasant experience to stand and wait in a line for upto 40mins."
• "Only part of the store had a one way system which made no sense at all."
• "Rude lady in charge with the social distance outside the store."
• "One thing that let it down - we found very few staff and even fewer that really wanted to bother to help."
• "As a disabled shopper in a store where there is a lot of large heavy item's, it is a shame to find they have NO mobility scooters!"
• "No trolleys inside; had to Q to get in then Q to get out to get a trolley then Q to get back in again meanwhile wandering length of store backwards & forwards from what I wanted to join the out Q for a trolley."
• "Unfortunately I needed the loo, this store has a massive capacity for customers and two urinals and one WC in my opinion isn't enough."