Address: Westhulme Way, Oldham, OL1 2QL, United Kingdom
Phone: +441616260066
Rating: 4.1
based on 213 reviews.
Customer Service
Pros:
"The lady was very helpful found my purchase on the system... and replaced my purchase with a new working one."
"Asked a gentleman of the staff where a certain thing was straight away he told me the aisle."
"Exceptional customer service from Andy on the paint department this evening."
"I recently had a problem with my hose pipe fittings, visited local hardware shop but to no avail, was told that I would need to buy a new hose pipe, visited Oldham b&q.was pleasantly attended by Ivor and Richard who definitely went the extra mile and very efficiently sorted my problem."
"We had the most helpful and kind assistant called Zoe who went out of her way to get us what we were looking for."
"Excellent service provided by Ash and his female colleague."
"Great service. 2 very helpful and polite young men helped me today."
Cons:
"I asked an assistant if a tin of emulsion paint was vinyl as it didn't say on the tin, he replied I don't know I don't know what vinyl means."
"It's huge and understaffed, the staff they try there best but often are too busy to answer your queries."
"Place is clean and spacious with good range of articles. However, the help we received was on awfully low level."
"Product knowledge in relation to a kitchen is poor."
"Staff standing around chatting to each other, when customers come up to ask for help, often dismiss by saying 'we don't have it in store' without checking."
"Some of the staff seem to wing it on the knowledge front."
"Tried asking for help from multiple members of staff but to no avail, staff members were chatting together in the back corner."
Stock and Availability
Pros:
"Decent good stock of materials and tools."
"I use B&Q for buying plants and pots. Today I went there for some plants only and they have a good range of flowers, shrubs, and trees."
"Nice large car park with Plenty of parking and in a good location, they do sell a good range of DIY products including electrical, plumbing, a good range of kitchens and bathrooms, tiles and flooring, lamps, lights fittings and light bulbs, fence panels and sheds and a good size garden centre, which has a good selection of plants, friendly staff, can get busy at peak times (mainly weekends)"
"Lots of variety, more than any other diy store nearby. Most items not available elsewhere can be found here."
"Had exactly what I wanted in the paint department, £12 cheaper than homebase and £30 cheaper than the dulux centre."
"This store is great for DIY and Trade purposes, I called in today for a few DIY essentials and everything I needed was in store."
"The store itself is well-organized and stocked with a wide variety of products, making it a one-stop shop for all my DIY needs."
Cons:
"Not bad but recently low stock as they only tend to have half the items that I have needed."
"Products under wrong prices."
"The item I required was 1l tin which they did not have in stock. The item was available in another store. However they had the 2.5l tin which was twice the price."
"Right place for DIY stuff. But only thing I do not like here that every time I come here I have to waste so much time finding assistance here or someone who can help me finding the right product for my use."
"Forgot my mask got pounced on at the door had to buy a pack for £6 went in shelves were bare didn't have what i needed plenty of staff and other customers without masks if the rules enforced for one then should be for all."
"Went there for screws and found lots of empty spaces where stock should have been."
"This b and q hasn't stocked anything iv needed in the last 3 visits even when online tool has shown they are in stock."
Pricing and Promotions
Pros:
"They are running a promotion at the moment to join the B&Q CLUB it is free and you get a £5 voucher when you spend £30 or more in one transaction and you get a discount on purchases with your card."
"The manager knocked off £10. So can't complain."
"A bit expensive but when looking for a new shower we found one here at a reasonable price."
"Moreover, I was delighted to find that the prices at B&Q Oldham were competitive, and there were even some great deals and discounts available."
"What I wanted was on clearance, which made the journey worth it, what I wanted wasn't in stock at Screwfix or Toolstation for collection there and then, but B&Q had it on the shelf, and at £6-9 cheaper than elsewhere."
"Got everything I needed at reasonable cost also needed a cut off of timber which was put in a cage at the front of the store, you can help yourself for a token donation to a good cause on the checkout."
"Still well stocked an reasonably priced an pleasant service."
Cons:
"Went to buy a wardrobe for my granddaughter this morning, we found an ideal size as we are struggling for room, the white wardrobe we found was ideal, the price ideal so we thought £82 fantastic but came as 1of 2 and 2 of 2? 2 boxes. When we went to pay they price was £164 because it was 2 boxes."
"No 10% discount on Wednesday for card holders, so no incentive to shop there!"
"Was very disappointed after being in a queue for close to 10 minutes with only one checkout open and all self-checkouts closed when I eventually got to the front they have no contactless payment option."
"The prices are very high for small quantities of anything."
"I find B&Q quite pricey for a DIY and you can't always get what you want either."
"Bit pricey hence 4 star rating."
"unfortunately a lot of B&Qs have closed and this one is the closest to me. Again unfortunately it has a lower stock level than others."
Store Experience
Pros:
"Checked online to see if they had what we needed, said in stock, so went up, queued outside for around 20 minutes, went straight to item and purchased, staff friendly so no complaints."
"I recently visited B&Q Oldham and had an absolutely amazing experience!"
"Considering the restrictions currently in place my recent trip to B&Q went quite smoothly."
"Now that is what I call customer service, plus the staff were amazing."
"A great B&Q store in a good location. Store has a huge range of products. Staff are very friendly and experts in their field."
"My second home! Had everything you need for DIY."
"Went to pick up a drill and a few bits this morning. Was greeted by a really nice guy in the entrance who asked how I was and did I know where to go."