B&Q Hedge End Reviews Summary

Store Layout and Navigation

Pros:

• "One of the larger B&Q around with a trade point. Recently renovated like most of them seem to be going through."
• "Large store that has everything for most DIY jobs."
• "Huge store, with huge selection of building and ancillary sector, products."
• "It's big. Quite a rabbit warren - lots of no-through areas where it's easy to get lost, so it takes a while to find what you're looking for."
• "This place is HUGE and maybe the convenience of so much stuff in one place outweighs the extra cost."
• "A huge, huge superstore, Hedge End B&Q has everything you could want."
• "Always well stocked and laid out."

Cons:

• "Always feel dirty and dusty in this store."
• "Very messy shop. Staff is friendly and will happily guide you to your desired items, but searching for anything on your own is like walking in a maze."
• "Store layout is horrendous for getting anywhere by blocking off sections."
• "The new revamp takes the customer on a voyage of discovery with its current layout to encourage people never to find their way out."
• "Someone thought it wise to redesign the floor layout so its now become a bit of a maze."
• "Challenge is new pick up locker not located near click and collect and no clear signage."
• "I try to avoid this store if at all possible as I do not have the time to waste trying to find my way around a maze of shelving."

Customer Service

Pros:

• "All the staff are very helpful there."
• "Really helpful young guy in Trade Point, who was able to tell me when the stuff I required was going to come in stock."
• "Staff are helpful and very friendly."
• "I couldn't work out what I needed to do a job at home. I asked one of the staff to help me. I have never been so impressed. Very polite, extremely helpful, a great asset to the company. Thank you Darren."
• "A lovely lady called Sue went out of her way to help us."
• "The staff here are amazing!"
• "Most of the staff friendly and helpful, wood cutting always helpful."

Cons:

• "Do not click and collect if you want good quality products."
• "The Click and Collect service is sucks. I have chatted with them and requested to hold my order for one more day so that my trader can help to collect it. And the CS said Yes, but finally they have cancelled my order."
• "Staff useless all they do is scream at you about a one way system."
• "The staff here are disgusting with their behaviour towards paying customers."
• "Pity that the staff are more interested in looking at a tablet and converse about it, rather than attend to customers."
• "Rude Staff."
• "Disgusting way to address a customer who was genuinely confused."

Click and Collect Service

Pros:

• "Click and collect option is great too."
• "Click and collect service is always very quick and easy collection process, I can normally walk in and out pretty quickly."
• "Bought as click and collect today. Could pick up after an hour."
• "The click and collect is great. Spacious parking and also vending machine with drinks and snacks."

Cons:

• "Beware of checking stock online and not using click n collect. The available stock online is not accurate!"
• "Appalling service at click and collect."
• "What's the point of click and collect, when you have to wait 10 till 15 minutes, and staff walking around not doing much."
• "Click and collect process could still be improved."

Stock and Product Availability

Pros:

• "Often visit here for DIY supplies, always well stocked and prices are reasonable."
• "Has all the DIY tools that you need and all at a great price."
• "Massive store.. at least within 5ish miles from SO31. I love it because when I don't get anything in smaller b&q next to my home I always prefer to come here because stock is always available here."

Cons:

• "This time there wasn't a lot of stock."
• "Items often low stocks e.g: insufficient tiles to complete job or all lights in stock except the one you want!"
• "Doesn’t always have what you need and staff can be thin on the ground."
• "A disappointing reduction in their product lines with many tiles etc simply unavailable."