B&Q Portsmouth Reviews Summary

Customer Service

Pros:

• "Staff so helpful, knowledgeable and friendly. Know the layout of the store too which is very refreshing as not sent on a goose chase."
• "Ask for help and the staff are always happy to help."
• "I phoned B&Q Portsmouth where an extremely helpful young man in the trade point helped me locate some flooring I had been trying to get from several other stores."
• "Was helped by an assistant to find what I needed. Was in, paid and out in no time at all."
• "A very helpful Scottish bloke said, 'I'll come and help you find it'...and he did and all was right with the world."
• "Staff very helpful and advice great."
• "I am impressed, most of the staff were really helpful and went out of their way to sort out all the queries we raised."

Cons:

• "Click and collect is a total waste of time."
• "Couldn't get anyone to help me locate the items I wanted."
• "Service here is absolutely dire waited ages for some assistance in the wood cutting area but no one came."
• "The staff just couldn't be bothered to help. Queues at the checkouts. Just awful."
• "Staff were not a happy bunch asked about a product and was told none in stock didn't even check."
• "They were so rude over the phone. Next time pay the extra for some decent customer service!"
• "Sadly I have to say on my visit today I received very poor customer service from all members of staff I came across."

Store Layout & Stock

Pros:

• "I enjoy shopping at B&Q. B&Q has a wide range of flowers, the items are easily accessible and I like the layout."
• "On the whole I like this shop it's got a vast amount of stock, it's easy to get around as there is plenty of space even for my mobility scooter."
• "Loved this place. The shelves fully stocked - wood and everything."
• "I would say that every thing I have needed for my projects, I can get from B&Q."
• "Good for most DIY items and tools."
• "A massive DIY store with a huge selection of furnishings and fittings."
• "Huge warehouse of a place with a wide range of products from screws to garage doors."

Cons:

• "This was my worst experience in the UK. This superstore is much worse than I could imagine."
• "Complete nightmare at the moment trying to find what you want as they are reducing the size of the place to almost half it's size."
• "Unfortunately, unlike most other building/ DIY suppliers, shelves are completely empty and stock is often unavailable."
• "For such a large store there still seems to be shortages in departments."
• "This store has got a lot smaller recently. The range stocked has reduced significantly."
• "Now they have downsized it is very hard to find your way round as the shelving is such that you nearly always hit a dead end."
• "Shop layout confusing - what's with all the dead ends?"

Value & Pricing

Pros:

• "Went to get keys cut. 3 keys for a tenner. Great value."
• "They have a good selection of Christmas trees that won't break the bank."
• "I use the trade point which gives me a bit of discount."

Cons:

• "Also the prices have rocketed over £10 for a tube of skirting fixer needless to say went straight back on the shelf."
• "Very very disappointing! All we wanted was a Christmas tree, that's it but B&Q made this a very difficult process."
• "BnQ seems to have got exceptionally expensive post covid, the stock levels are poor, very rarely find what I need here."
• "Hiked up prices and very limited stock make it unviable."
• "Not cheap either - in fact quite expensive."
• "Prices can be a little higher than others."
• "Cut down size of the store in half, nearly £5 for 10 small washers."

Facilities & Services

Pros:

• "Large car park, range of trollies, close to maccy d,s and KFC."
• "They do have a wood cutting service which is great as some of the wood I've bought wouldn't have fit in my car!"
• "Staff are helpful and plenty of tills, even self service which was easy to use."

Cons:

• "Then to top it all off we got a parking ticket for spending too long!"
• "Now it's reduced to just one rather dirty disabled stall, with no hot water and a non functioning hand drier."
• "However after going there twice in one day i was fined £100 for parking 9 and a half hours there."
• "Phoned the previous day asking if they provide wood cutting service. They told me yes by phone. The following day I brought my plywood board to be shortened and was told that they cut only the wood sold on site."
• "Used to have large clean customer toilets..."
• "Shop layout confusing - what's with all the dead ends?"