Palmers of Trent Bridge Reviews Summary

Customer Service

Pros:

• "The helpful showroom staff, the hassle free fitting service and high quality stunning kitchen have made Palmers a joy to deal with."
• "Good product, great sales and design service, awesome builders and fitters."
• "Excellent communication too from their installation office, special mention to Ben & John."
• "Customer service from every level at Palmers was fantastic, from walking into the showroom to the design team through to installation and even a follow up to see how we were getting on afterwards."
• "Everyone I spoke with in the showroom and installations team was helpful and friendly."
• "We were made to feel so welcome by Diane in the showroom."
• "The staff in the shop were friendly and accommodating."

Cons:

• "When we have needed replacement panels they tell us they don't do them anymore."
• "We are sitting in a shambles with no water, or cooking facilities, this will be going on for at least another 9 days shocking!"
• "You can tell a lot about a company by how they handle a situation when things go wrong, and I can safely say that Palmers were a disgrace from start to finish."
• "There has been a long list of Palmers balls up, delaying the fitting without telling us not, not returning calls, ordering the wrong sizes, not matching colours we ordered and much, much more."
• "All round poor customer service. What was supposed to be a maximum 4 week project has spanned some 7 weeks with daily calls and issues."
• "The Customer service experience once you pay your bill to palmers is appalling you ring the installation team are promised call backs no call backs."
• "Their customer service has been non existant."

Installation and Fitting

Pros:

• "The 3 week installation plan was hit and on budget. Palmers have delivered a great finish to our new home."
• "Palmers sent out an emergency plumber (the correct thing to do)."
• "The installation from Palmers was great, again good communication when needed and a fantastic fitter in Daz, who's attention to detail was superb."
• "Everything promised was delivered and any minor problems sorted out promptly without any fuss."
• "Palmers were great, checking in with us and ensuring everything was going well."
• "We could then get it fitted six weeks later. We now have our dream bathroom."
• "The whole process from design requirement capture to installation handover was conducted very professionally and efficiently."

Cons:

• "So disappointed by Palmer's post installation service which left us with no central heating for 9 days during cold weather."
• "The tiling is a complete disaster, the tiler they sent was completely unprofessional with a really poor attitude."
• "The tiles have huge cracks in the shower area as they used normal plaster board and not aqua board to save a few pound."
• "It is now over 2 weeks, since I reported the water leak, and nobody has come round to look at it or give me a date when they will be coming."
• "Despite endless calls to Palmers we still have issues with ill fitting cupboards."
• "We were shown one type of flooring and during the installation another type with a completely different colour was given to us."
• "The installation (which we were told would take 3 weeks max) is not properly complete after 8 weeks, palmers and their contractors have all been paid and are now not returning our calls."

Design and Consultation

Pros:

• "Stephen created a great design that was implemented perfectly by Daz."
• "We had a fantastic consultation with Barney and he was a great sales person who designed a lovey bathroom design."
• "The Designer Stephen captured exactly what I was trying to achieve and made suggestions which improved the design massively."
• "The designer put together a design we loved right from the word go and did his best to work within our budget."
• "Our first visit to Palmers was with our designer Lewis. From the get go he made us feel at ease and at no point felt we were under any pressure to commit to Palmers unless we felt they were the right choice."
• "They were able to give me a design and full quote within five days of first ringing them."
• "Maxine worked with us on our ideas, coming up with a design that worked for us adding her own suggestions and changing things as we came up with new ideas."

Cons:

• "We immediately decided they were unpleasant and went elsewhere."
• "We had tradesmen trying to overcharge us and harass us for money for ‘cash jobs’."
• "Two months later and we’re still waiting on paperwork we requested, and won’t be holding our breaths."
• "Reduced to 1 star because of the poor service, came to measure up and never contacted me back, even after I chased them up for an Update on the sizable job I had for them."
• "They immediately told us their kitchens were at least £10,000."
• "Overpriced over hyped."
• "Rushed and pressured sell, proposal to carry out structural alterations in the kitchen without a structural engineer or building control checks."

Quality and Workmanship

Pros:

• "All the fitters were fantastic, want to give a special mention to Darren who fitted the kitchen... couldn't of asked for more. Attention to detail is second to non and no question was too much trouble."
• "Our fitter was DAVID SHAKESPEARE. David called so he can come and see the room and he did, very friendly, he explained what will happen and how long the job will take."
• "Harry who fitted the bathroom has outstanding workmanship and he is second to none."
• "Fitting - our fitter was first class. Such an eye for detail, and suggested slight changes to the design from a placement perspective explaining fully why - before taking out final decision on each matter."
• "The lads who did all the works on site were fantastic, polite and did a great job, cleaning up as they went."
• "Our fitter Ricky did an excellent job and we are extremely pleased with our new bathroom."
• "The fitting by Jon was excellent, he really knew what he was doing."

Cons:

• "Dealing with them took effort and they were rather rude and not very professional."
• "The tiling is a complete disaster, the tiler they sent was completely unprofessional with a really poor attitude."
• "The tiles have huge cracks in the shower area as they used normal plaster board and not aqua board to save a few pound."
• "Poorly fitted and fit sloping by a guy who wasn't even a full-time fitter!!!"
• "The kitchen was measured incorrectly so it wouldn’t fit the space; tradesmen fitted it incorrectly so the oven wouldn’t fit between the worktops."
• "The main kitchen fitter was very pleasant but all base units were fitted poorly."
• "The quality of the work was low for such big promises of quality craftsmanship and we had numerous recurring problems that were very difficult to get any help with. Palmers would just ignore our calls or tell us to take it up with Ian (contractor)."