McDonald's Reviews Summary

Service

Pros:

• "Service from qudsia was amazing."
• "The lady clearing out the tables was ever so friendly and chatty with the kiddies, which they loved."
• "Very good customer service. Quick service."
• "The food is always served quickly and even when something has been adapted to suit taste it still arrives quite quickly."
• "The service here was very good, Charlie was so nice, yes I'm sure she was on some sort of customer satisfaction drive but hey it worked."
• "The staff are always welcoming even during the busiest times."
• "It's brilliant to see staff who are polite, well mannered and willing to spend time talking to you to ask how your day is going, they are a great credit to the brand, and I'm really impressed by it, I'll definitely be back 👏 👍 👌"

Cons:

• "The female was very rude to us."
• "Staff swearing while cooking food!"
• "Staff dawdled round like zombies."
• "The burger looked like it had been in a serious car accident."
• "Then watched as people who turned up a long time after me, got their food before me."
• "Staff just don't care and useless."
• "The staff were lost, had no clue what they were doing at all."

Food Quality

Pros:

• "Breakfast was lovely."
• "Can eat in or take away."
• "Everything was piping 🔥 🥵 which made Everything taste even better nobody likes cold 🥶 food."
• "Burger, very nice, chicken, very good, chips, extremely good."
• "Fries were hot and fresh once we finally got our food."
• "I had a big tasty and it was good."
• "Food was good today."

Cons:

• "The big tasty with bacon I bought was tasteless. Looked like dog food, little sauce and cold."
• "Burgers were luke warm."
• "Food was cold, took ages to get the food even though we were 2nd in the cue."
• "Cold food, melted ice cream, no dips and a 15 minute wait. Couldn't have been any worse."
• "Staff were great but the quality of the Filet Fish has really gone down significantly across all Mcdees nationwide."
• "The caramel latte tasted like cardboard. I had a stomach ache after a few sips."
• "The fries were very greasy the Big Mac bread was soaked in grease."

Cleanliness

Pros:

• "The room was comfortable and very clean."
• "Plenty of parking and a nice clean restaurant."
• "One of the cleanest McDonald's around."
• "Always someone cleaning the restaurant whenever we go in so there is always a cleaned table to sit at."
• "Very happy Absolute fantastic McDonald's very clean."
• "Its McDonald's so they aren't reinventing the wheel, decent size with a one way entrance and exit, not the cleanest outside but inside is usually pretty good."
• "It's maccies! Food is nearly always fresh,it's a clean location, drive-through is fairly accurate."

Cons:

• "Got to be one of the worst McDonald's I've been to... took forever to find a clean table, even though there was loads of tables empty."
• "The service counter was disgusting. The floor was a disgrace."
• "It was clean but the food was barely warm napkins and straws weren't replenished."
• "Restaurant was packed and people had not self cleared some of tables staff were rushed off feet."
• "Truly awful place. Dirty floors and tables."
• "The restaurant was in a sorry state, with rubbish everywhere."
• "Went to use the bins and they were all overflowing."

Order Accuracy

Pros:

• "Short drive through but then had to park for 14 minutes before the food turned up. Food turned was accurate (5 people)."
• "On opening the food bag, it was all there."
• "Young girl at the counter was brilliant and re did the order after speaking to a manager."

Cons:

• "Both orders were prepared incorrectly- first time the happy meal came as standard rather than as customized and paid extra for on the order."
• "Visited today .Ordered the Mcplant burger meal however was given a meat burger meal."
• "We used the self service and we out in what we want on our burger and what we don't want and they still make the burgers they wish to and not follow the new instructions."
• "I received a cheeseburger in chicken mayo wrapper when I'd ordered a chicken mayo."
• "Firstly food was missing from our order which we then found out was ice cold."
• "They've forgotten my sauce 3 times now."
• "Simple online order of large big tasty and large 5 selects Missing big tasty and large fries."

Wait Time

Pros:

• "The service is fast and efficient."
• "Its fast service though, queues move quickly so you can get your 2nd choice of food without much waiting."