The Inn at West End Reviews Summary

Food Quality

Pros:

• "Breakfast had a great choice of food and the full English was very tasty."
• "Food was really good and plentiful, perhaps too plentiful for some."
• "Great food. Relaxed and welcoming."
• "They created a burger for me that wasn't on the menu and it was delicious."
• "The food is excellent."
• "The food is always fantastic."
• "Truly outstanding food."

Cons:

• "Roast was okay nothing special not overly warm and potatoes slightly burnt."
• "Unfortunately our Sunday roast was very poor quality."
• "Sadly the restaurant has really gone downhill. The food was not even edible."
• "The food, all our vegetable were hard way under cooked not as hot as you would expect and not as enjoyable."
• "Food was gross. Fish & chips isn't a complicated recipe, yet my meal tasted as if it had been reheated several times and was about a week old."
• "The most disappointing bit was the food. For the prices charged I do not feel that the quality matched."
• "The calves liver was overcooked and the egg on bacon and bubble and squeak a bit too greasy."

Service

Pros:

• "The room was clean and comfortable, the service was excellent, the staff were welcoming and attentive but they also didn't hover which I liked."
• "Staff were exceptionally friendly and helpful."
• "The staff were very friendly but not intrusive."
• "Very quick to help with water / assistance when our car broke down across the road."
• "The food was very good, the service was exceptional and the venue was very nice."
• "Service was superb, lovely atmosphere inside the pub and a very good selection of ales."
• "The staff were brilliant and kept up the great service."

Cons:

• "Several times we had to ask for drinks & although being attended to by several waitresses none seemed to know exactly what we’d ordered."
• "Service was a little slow on a few occasions."
• "Our service was incredibly poor."
• "Service was quite slow."
• "Service was poor. 45 mins after main course was cleared away we finally left."
• "Service was slow and didn't have time to send back as we had been visiting people and had a long drive back."
• "Extremely slow service and overpriced menu."

Value for Money

Pros:

• "The prices are good too, especially if you consider the economic increases!"
• "Good value for money when you consider the standard of food and service."
• "If you partner the Barons Club Diners Club card with your meal you can save a 1/3 on your bill."
• "Very reasonably priced."
• "Food appears to cost more than the local competition but is good value compared to most restaurants."
• "Not the cheapest place around, but well worth the money."
• "Rooms are very comfortable, well equipt and good value."

Cons:

• "The only negative is the prices which I feel are a little high."
• "Very good food and service, prices are quite high, eg a burger is £17, although I haven't tried it and it's probably very good."
• "Pints served in dirty glasses, overpriced, they need to up their game."
• "Drinks were stupidly expensive."
• "Three mains, five drinks and two deserts came to over £80."
• "Prices are quite high."
• "Food is VERY overpriced. It's okay, but nothing to shout about."

Atmosphere and Decor

Pros:

• "What a lovely find. Ideal location for visiting many attractions."
• "This was my first visit here, my first impressions very lovely quiet cosy."
• "The decor is really nice and it gives a warming vibe."
• "The food is great and the environment is so homely and relaxing."
• "Totally revamped in relaxing, clean colours making it traditional and modern at the same time."
• "Lovely atmosphere, beautiful touches to the decor."
• "It has an outside seating area which has a relaxed feel about it."

Cons:

• "Only very minor point is that the carpet looked a bit shaded and was due a shampoo."
• "Having raved about this little gem for the last year it seems the new management doesn't welcome us with our well behaved cocker spaniel any longer."
• "Tends to struggle with its identity on the bar/pub side of the house."
• "The decor is smart but there are some elements that don't seem to belong making it feel a bit disjointed."
• "DO NOT GO HERE IF YOU HAVE KIDS. They are very anti kids, and very arrogant about this fact."
• "Glasses everywhere over the bar it appeared true kaos. Dishes everywhere also No direction organising waiting staff."
• "Was expecting slightly more of a gastro experience but left feeling slightly disappointed."

Accommodation

Pros:

• "Room was spotlessly clean and super-cozy."
• "The room was quiet and the bed was very comfortable."
• "Well furnished, comfortable rooms which are very quiet."
• "Their room was very clean and tidy with nice decor."
• "The rooms are really well decorated, modern clean and honestly put chain hotels to shame."
• "The rooms here are all perfect for a short stay and the location is fantastic for getting around the area."
• "Fantastic rooms very clean and everything you need for a comfortable stay."

Cons:

• "We did get a table designed for much taller people as we sank down into the chairs which made me have to really sit up just to eat...maybe we were just too short."
• "Room had good shower and comfy, just bit worried about leaving window open all night as hot and rooms ground floor."
• "Could do with air con in the summer."
• "Not much hanging space."
• "Rooms allowed no airflow even when using fan."
• "Very disappointed. We were promptly turned away because children under 5 are not allowed."
• "The meat was so dry and overcooked we had to send it back."