KFC Mansfield - Fulmar Close Reviews Summary

Customer Service

Pros:

• "Travelling the Country you find a huge swing in the quality of food & service you received from KFC, nevertheless this establishment is on the top end with its customer service."
• "Service was friendly but was a little on the slow side."
• "Not been here for ages and was a last minute decision. Staff extremely helpful."
• "Staff are pleasant and very helpful."
• "The young man was very courteous and polite so couldn't fault him."
• "Polite staff although a little bit chaotic it seems to work."
• "The service was fast and efficient."

Cons:

• "Never give you wipes or sauce you ask for."
• "Girl very rude, left food on side."
• "Absolutely shocking KFC, staff very unprofessional, messing about behind counters."
• "When come to order the person taking the order was rude."
• "The staff including the management were very unhelpful when dealing with a complaint."
• "Very abrupt on the tannoy, no please or thankyou."
• "The rudest staff on the planet!!! Both times we've been in the staff are absolutely disgusting."

Food Quality

Pros:

• "The food has always been good."
• "The food is always lovely and has always been hot and properly cooked."
• "Food itself was okay."
• "The chicken fillets were hot & very nice I have to say."
• "Good food is well presented."
• "The food is good, not always as warm as you’d like it to be or as fresh but sometimes if you get there at the right time it’s good."
• "Food however lovely."

Cons:

• "I then queued for 40 minutes, yes 40 minutes to then be told there will be a 19 minute wait for chicken."
• "Chicken wings looks like it was done a month ago."
• "The last few times we have visited KFC and ordered chicken on the bone, the meat has been very dry and stringy."
• "Chicken was pink? Chilli sauce instead of bbq.. chips freezing drink flat.."
• "The chicken itself was hard and dry and had a weird texture and chips were soggy."
• "Hot wings were not just overcooked but smelt like charcoal! Literally burnt!!!!!"
• "The food is disgusting, chips are always brown soggy sticks or burnt."

Order Accuracy

Pros:

• "Order was correct."
• "Yet she still managed to get our order to perfection with extra added salt, correct sauces, napkins and even a fork."
• "The staff knew what we'd ordered - the 12 piece boneless bucket- and it was hot, it was fresh and well presented."

Cons:

• "This is the second time in a row that my daughter has been left completely devastated as her popcorn chicken was left off her order."
• "They tried to sell me a box meal, I said no thanks I only eat chicken breast and it doesn't come chicken breast, they then said that they would give me Chicken breast with it and they didn't, that chicken then went in the bin, that's fraud."
• "I’ve also had a delivery from here before on Christmas Eve and items were missing."
• "Waited half an hour for my food and then only receive half of what I ordered."
• "Too many times now we have been through the drive through and not got a full amount of food versus what we paid for."
• "We ordered a big daddy meal and a fillet tower meal and an extra hash brown on side. The hash brown was added to a burger so useless to the person who wanted it."
• "I've had multiple incorrect orders from this restaurant after going through the drive through."

Value for Money

Pros:

• "Great taste, good prices using the offers on the app."

Cons:

• "Ordered wrap meal, a burger and 2 pieces of chicken on just eat. Came to £25, that's way too much money for that amount of food I got."
• "Very poor quality food and skimpy portions."
• "The large fries was barely the size of a small."
• "Had just an individual twister £5.49! Was shocked by the price tbh, had expected it to be around £3.50 ish! How I live in the past, haha!!"
• "I can't believe, I was paid £8.99 for my over cooked wings."
• "Never again!!! Spent 28£ yesterday and is is waisted!"
• "Daughter spent 44 pound on food to be delivered by just eat it failed to turn up."

Cleanliness

Pros:

• "It has an okay cleaning standard with only minor rubbish left around."
• "The place was clean. The toilets were clean."
• "Very recently refurbed, very clean and tidy."

Cons:

• "I don't think the tables had been wiped down for a long time."
• "Rice pot was expensive for what it was and tasted awful."
• "Very dirty premises with busy staff and no one out on the floor to clean and clear away tables."
• "My experience was disgusting, dirty inside cold food."

Experience

Pros:

• "Ian is an absolute pleasure and visiting the outlet when he’s working is fantastic!"
• "From the ridiculous to the sublime; this is without doubt the best KFC I've ever been to."