Hollywood Bowl Manchester Reviews Summary

Customer Service

Pros:

• "Great fun, staff all friendly and always happy to help."
• "Friendly staff, automated game system makes it very easy to play."
• "Very friendly, polite and helpful staff.. can't wait to go back again, GREAT NIGHT xx"
• "The staff are helpful if and when any issues occur and there is a nice atmosphere."
• "The staff here are lovely, I work with the elderly & people with disabilities & dementia."
• "Every member that we had dealings with was so friendly and helpful, and kept us informed at all times."
• "Absolutely lovely staff! From the lady that served us drinks to the cleaning staff."

Cons:

• "The manager came out and was very rude to one of my colleagues, even the staff looked embarrassed."
• "Staff pleasant enough though sometimes slow and clueless."
• "Customer service extremely poor and was rudely spoken too."
• "WELL THE STAFF WERE REALLY UNHELPFUL AND MEAN TO US."
• "The staff need to clean the lanes/tables quicker."
• "The bowling is great, but the staff have no idea what's going on, no manners or respect, young dumb staff."
• "There was a very rude woman who just ignored my enquiry off money being took from my bank."

Facilities & Cleanliness

Pros:

• "The lanes were modern with bumpers that go up for the kids on their turn."
• "Plenty of lanes and they work well. No fallen pins when they're set up and the bumpers work automatically for the kids."
• "Place has been done up recently and it's all very nice."
• "Lanes are clean and well maintained."
• "Clean and tidy, with staff immediately wiping down all areas once people had finished."
• "Visited yesterday for the first time since lockdown. Impressed by measures in place in terms of cleanliness and social distancing."
• "Great atmosphere, the place has been revamped recently looks fab."

Cons:

• "The table on our Lane was littered with empty and half full bottles and glasses laying about."
• "The toilets are disgusting. It smells like a sewer in there and there's mould growing."
• "The floor was sticky! There seems to be a lack of pins also as it sometimes takes an age to get the next frame set up and then you don't always get 10!"
• "The place as a whole is a bit dirty, the carpets could do with a clean."
• "Our lane wasn't cleaned after the previous guests, nor was it cleaned after us."
• "Toilets are the worst smelling vile and dirty place iv ever been had to wait till I left and go maccys also rubbish all over floor in bar area."
• "We booked for 12, waited ages for lane which was filthy with dirty glasses and food all over the floor."

Value for Money

Pros:

• "If you're a student don't miss out on the discount."
• "Game and drinks were reasonably priced."
• "If booking deffo look online and click on the deals section as it is practically half the normal price."
• "Their arcade is great for all ages too. Winning tickets to win prizes. Was brilliant."
• "Great time😁 book on line for some great deals."
• "They do a great deal Monday to Friday from 10 a.m where we can bowl for only £3.10."
• "Overall, good value for money."

Cons:

• "Although we enjoyed a night out bowling it was the worst bowling venue we have been to."
• "Very pricey and no special offers etc like other bowling facilities I have frequented."
• "Good bowling ally we only had a couple of games however it is very expensive we paid £30 for 3 of us."
• "The prices are extortionate."
• "What an absolute swizz of a company booked in with a 50% discount code disregarded the discount and charged me £42."
• "Appsolultly appalling 2 adults and 2 children under 5 and it cost me £52 the service was horrendous."
• "The price of bowling is far too expensive."